At a Glance
- Tasks: Provide top-notch customer service and manage helpdesk queries at Leicester Royal Infirmary.
- Company: Join the University Hospitals of Leicester NHS Trust, a leader in healthcare excellence.
- Benefits: Flexible shifts, competitive pay, and a chance to make a real difference in healthcare.
- Other info: Exciting opportunities for growth and development in a supportive environment.
- Why this job: Be part of a compassionate team dedicated to high-quality care and health equality.
- Qualifications: Strong communication skills and basic PC knowledge required.
The predicted salary is between 40500 - 49500 £ per year.
Customer Service Advisor | University Hospitals of Leicester NHS Trust
Customer Service Advisor based at the Leicester Royal Infirmary Hospital to effectively operate a 24/7 customer focused and responsive helpdesk.
Successful candidates must be able to work a variation of shift patterns which include 0700-1500, 0800-1600 – 1000-1800, 1100-1900, 1400-2200 and 2200-0600 hours.
To manage the allocation of service requests and helpdesk queries to in-house staff and contractors, ensuring all relevant information is captured and processed accordingly.
Carry out stringent documented procedures in the event of an emergency situation.
At all times providing a polite and courteous telephone manner when receiving and re-directing calls.
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals
- high-quality care for all,
- being a great place to work,
- partnerships for impact,
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust
- http://www. leicestershospitals. nhs. uk/aboutus/work-for-us/current-vacancies/
- To be a point of telephone contact for Trust staff, for assistance and queries.
- Be competent in the use of a PC and also knowledge soft wear with good key skills.
- To answer input and allocate service requests (maintenance and domestic) accurately and in a timely manner direct the appropriate personnel to undertake the tasks.
- To liaise with employees, supervisors/managers and contractors to ensure work (both reactive and planned) is completed in compliance within set time frames or as required.
- To communicate and update on the progress of requests.
- To monitor all Helpdesk service requests and takes appropriate action to prevent non-compliant incidents in line with policies and procedures.
- Ensure that all helpdesk and maintenance records are maintained and available for inspection.
Fully maintain and update records and files for all Statutory and Planned Maintenance, including sub-contractor and insurance reports.
To bring any shortfalls to the attention of the Estates Manager.
- Responsible for the jeopardy management of the Planet Management System to achieve the efficient work allocation and execution of task delivered to the client.
To report system and equipment faults to the appropriate personnel.
- Provide excellent customer service (internal and external), escalating service issues to the relevant manager where appropriate
- Demonstrate a clear understanding of The operational objectives
- Help ensure the requirements of a 24/7 helpdesk service are met by being flexible with shifts, providing cover out of hours as required.
- Undertake any other reasonable tasks, within training and ability, as deemed necessary by the Customer Service Centre Manager and Customer Service Centre Team Leader.
- You will be expected to offer support and advice to new starters during their training and induction period.
Awareness of the business continuity plan for the part of the business you work in.
- To maintain at all times a high standard of personal hygiene and presentation portraying a smart appearance in compliance with Trust uniform policy.
- To observe confidentiality of patients and employing trusts business at all times.
- To work as part of a team to deliver service continuity at all times.
- To comply with Health and Safety policy and procedures and to ensure a safe environment for employees, visitors, patients and contract
- Carry out any other duties as may be reasonably requested.
- This advert closes on Tuesday 11 Aug 2026
- #J-18808-Ljbffr
Customer Service Advisor | University Hospitals of Leicester NHS Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor | University Hospitals of Leicester NHS Trust
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor | University Hospitals of Leicester NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
