At a Glance
- Tasks: Be the voice of support for NHS Supply Chain customers, resolving queries and ensuring smooth service.
- Company: Join Movianto, a leading partner in pharmaceutical supply chain solutions.
- Benefits: Enjoy 33 days annual leave, discounted gym memberships, and flexible pay options.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real impact in healthcare while developing your customer service skills.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 26855 - 26855 £ per year.
Are you a Customer Service Advisor looking for a new opportunity? Do you want to make a real impact in healthcare? We're looking for a Customer Service Advisor to join our team in Normanton, supporting the NHS Supply Chain. You will be working Monday to Friday 10:00 - 18:00 (37.5 hours per week) on an annual salary of £26,855.96 per annum.
- Discounted gym memberships
- 33 days annual leave (including bank holidays)
- Flexible pay through Wagestream
- Life Assurance
- Up to 4% Employer Pension Contribution
- Access to Simply Health
- 24/7 GP, physiotherapy and counselling through our EAP service
- Cycle to Work scheme
- Access to MyRewards, a benefits platform
As a Customer Service Advisor, you will be the first point of contact for NHS Supply Chain customers, handling queries via telephone and email. Whether confirming orders, investigating delivery issues, or collaborating with internal teams, you'll play a key role in ensuring a seamless and efficient service. Your ability to resolve issues quickly and accurately will directly impact patient care by preventing service delays or failures.
How you will make an impact as a Customer Service Advisor at Movianto:
- Handling customer and client queries via telephone and email
- Investigating and resolving queries such as:
- Confirming orders
- Delivery ETAs and late deliveries
- Order cancellations, amendments, and backorders
- Collections and delivery discrepancies
- Liaising with Transport and Suppliers to identify preventative and corrective actions
- Recording and processing collections, ensuring seamless communication with clients
- Logging and managing client/customer incidents in line with procedures
- Maintaining accurate records and working towards key performance targets
- Participating in process improvement projects and internal/external calls
- Ensuring all company quality procedures are followed at all times
- Providing flexibility to support other areas of the business as required
What it will take to thrive as a Customer Service Advisor at Movianto:
- Strong verbal and written communication skills
- Professional and courteous telephone manner
- Competent in Microsoft Office and general computer skills
- Ability to work under pressure and meet deadlines
- A team player with excellent organisational skills
- Strong attention to detail with accurate data entry skills
For more information or if you have any questions you can email recruitment.uk@moviento.com.
Customer Service Advisor employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
