At a Glance
- Tasks: Lead a team to transform customer data into impactful insights and drive service improvements.
- Company: Join a forward-thinking organisation dedicated to customer satisfaction and innovation.
- Benefits: Enjoy 25 days annual leave, flexible working options, and a generous pension contribution.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real difference by championing the customer voice and influencing strategic goals.
- Qualifications: Experience in customer insight and strong leadership skills are essential.
The predicted salary is between 47250 - 57750 £ per year.
Can you turn customer data and feedback into clear, impactful insights? Have you delivered actionable insight to senior stakeholders? Are you a collaborative leader who champions the customer voice? As a Customer Insight Manager, you’ll lead a team of Insight Specialists to deliver high-quality, accessible insight, working closely with communications and service teams to maximise impact. You’ll play a key role in embedding customer-focused thinking across the organisation, supporting strategic goals and ensuring every improvement is grounded in what matters most to our customers.
The job holder will work with internal teams and external organisations to capture and analyse customer feedback to support core business functions. They will lead a team of Insight Specialists to produce customer insight and satisfaction reports using appropriate analytical and visualisation techniques to present the voice of the customer. The job holder will ensure data is properly managed and compliant with regulations, support services in sharing insights, collaborate with research partners, keep best practice up to date, and regularly brief senior leadership as a central contact for customer insight.
Your responsibilities will include, but aren’t limited to:
- Advise on the interpretation of insight, representing the voice of the customer and make recommendations for service improvements.
- Work with Senior Customer Insight Managers to develop new research.
- Evaluate the effectiveness of research methodologies ensuring continuous improvement and cost effectiveness of the service is maintained.
- Execute management responsibilities effectively and in line with DVSA policies and processes, working with, leading and acting as a role model for team members and colleagues in line with Civil Service values.
- Determine and plan team requirements, including allocating resources and prioritising activities, over the short to medium term by understanding the business environment in which the team operates, and the overall team objectives, ensuring their team understands and works to these requirements.
- Demonstrate leadership by providing guidance to staff to support the delivery of objectives.
- Manage and engage with honesty and integrity, and upholding the reputation of the Agency, Department and Civil Service.
- Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing and well-respected Agency.
- Sustain an effective relationship with services managers and other stakeholders that have access to customer insight.
Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.
Customer Insight Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
