At a Glance
- Tasks: Lead qualitative and quantitative research to transform customer feedback into actionable insights.
- Company: Join DVSA’s Government Recruitment Service, a leader in customer service improvement.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Make a real difference by driving customer-led service improvements with your insights.
- Qualifications: Experience in research methodologies and strong analytical skills required.
The predicted salary is between 57692 - 70512 £ per year.
Join DVSA’s Government Recruitment Service as a Customer Insight Specialist in Chadderton to lead and support qualitative and quantitative research, turning customer feedback and data into actionable recommendations.
You’ll design research approaches, develop questionnaires, analyse findings, and share insights with stakeholders, including creating Power BI dashboards and compelling presentations to drive customer‑led service improvements.
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