At a Glance
- Tasks: Deliver exceptional customer service and support in a dynamic environment.
- Company: Join the ambitious Newcastle-under-Lyme Council team focused on community impact.
- Benefits: Enjoy flexible working, competitive leave, discounts, and wellbeing support.
- Other info: Opportunities for growth and development in a supportive team.
- Why this job: Be the first point of contact, making a real difference in people's lives.
- Qualifications: GCSEs in Maths and English, plus customer service experience or NVQ Level 2.
The predicted salary is between 18900 - 23100 £ per year.
We are looking for highly motivated individuals to join our Customer Hub within Neighbourhood Delivery Service. This is an excellent opportunity for an individual who is committed to delivering excellent customer services in a demanding environment and enjoys a challenge. You will be part of a successful service team that will deliver our One Front Door approach and principles to ensure that customers receive a consistent level of service, regardless of when and how they interact with us.
You will be expected to give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes, promoting digital channels, as well as providing exceptional advice and guidance to put customers first. As the first point of contact for the Council, your goal is to provide customers with the best advice, handling their enquiries and requests in a genuine, discrete and professional manner. This will be done in the main as face to face transactions at the Council’s Hub Service Centres (Castle House, Newcastle, Kidsgrove, Knutton Depot and The Brampton Museum). You will also deal with telephone enquiries, using the Council’s Customer Relationship Management system. There is an opportunity for flexible working hours subject to continuity of service being maintained.
If you are able to bring initiative, creativity and practical solutions to the challenges we face, then we would be delighted to hear from you.
Requirements
- You should have a minimum of three GCSEs grade C or above (or equivalent) including Maths and English.
- You will also be qualified to NVQ Level 2 in Customer Services, or have demonstrable experience in Customer Services.
- You should also be experienced in using a Customer Relations Management system (preferably Jadu).
- You should also be willing to take on new challenges and learn a variety of diverse and demanding service areas.
- Customer Hub Assistants will be expected to work at different locations on a rota basis, hours of work will mainly be 8am to 5pm and include some Saturdays and Sundays.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities. If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
- Access to the local government pension scheme.
- Minimum 24 days annual leave plus 5 extra days after 5 years' service.
- Flexible working options and family friendly policies.
- Local and national high street discounts.
- Free car parking.
- Wellbeing support including £12.50 per month Jubilee2 membership.
- Green travel scheme including cycle to work and electric car salary sacrifice.
- Free employee 24 hour employee assistance and counselling services.
- Flu vaccination service and health checks plus development and training opportunities.
5pm on Sunday 23 August 2026. Should we receive a large number of applications, then this post could close sooner than the date stated. Shortlisted applicants will be contacted within two weeks of the closing date.
Customer Hub Assistant employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Hub Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
