At a Glance
- Tasks: Ensure safety and security while providing excellent customer service to all visitors.
- Company: Join a multi-award-winning security company known for its supportive culture.
- Benefits: Enjoy healthcare plans, discounts, tailored uniforms, and career development opportunities.
- Other info: Flexible shifts with a focus on teamwork and professional growth.
- Why this job: Be a key player in a vibrant community at the Queen Elizabeth Olympic Park.
- Qualifications: SIA Door Supervisor Licence and strong customer service skills required.
The predicted salary is between 15.59 - 15.59 £ per hour.
Customer Engagement Officer - Monday to Friday
CIS Security has an exciting opportunity for a Customer Engagement Officer who will provide a safe and secure environment for all staff, tenants, visitors, students and contractors, following instructions from Security Control Room, Security Shift Manager and Customer Engagement Manager.
They must also be able to champion and lead with a service excellence approach to all customers in line with the site Assignment Instructions, Standard Operating Procedures and company processes.
This site is located at the north of Queen Elizabeth Olympic Park and provides over one million sq. ft of space for creatives and digital companies.
The technology and innovation campus encompasses a community of over 4,500 people working across academic institutions, corporate and a wide range of start-ups
Information
- Position: Customer Engagement Officer
- Shifts: Monday to Friday - Days - 0700 to 1900
- Job Requirements
- SIA Door Supervisor Licence is required.
- Security experience is required of at least 1 year.
- Physically fit to complete patrols internally and externally and able to stand/walk for extended periods when asked in all weathers.
- Excellent levels of customer service, communication & attention to detail at all times.
- Proactive, adaptable, & strong IT (Word, Outlook & Excel) and telephony skills.
- Strong incident report and writing skills.
- Well-presented and excellent communication skills.
- Flexible in the approach to daily duties and additional events when held on site.
- First Aid qualification, CCTV, Banksman, Fire Marshal & IOSH is a bonus.
- Be confident you are able to undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information requested.
- Be confident you can undertake 100% of all specific duties.
- Be able to provide all the documentation and vetting information?requested.
- Job Duties & Responsibilities
- Arrive 10 minutes before shift start for a comprehensive handover, briefing, uniform inspection, and equipment collection.
- Champion and lead high standards of security and service excellence, ensuring the safety of premises, personnel, and assets.
- Report to the Customer Engagement Manager, whilst still supporting the wider Security operation when required.
- Be a brand ambassador, presented in a smart, professional appearance in full uniform, projecting a friendly, approachable and courteous image.
- Deliver service excellence with vigilance, adhering to the 3 Ps: Polite, Positive, and Professional, in line with the Here East core values of Care, Courage and Collaborate.
- Remain consistently alert and responsive, reporting any suspicious activity or security concerns immediately to the Security Control Room (SCR).
- Fulfil Fire Marshal duties in accordance with Fire Evacuation SOP and training.
- Monitor entry and exit points, reporting any irregularities, risks or potential hazards.
- Support with visitor sign in / sign out procedures.
- Maintain accurate daily logs, incident reports, and documentation. Strong written English required.
- Carry out escorting duties and respond to adhoc security requests when required.
- Conduct equipment checks at start of each shift, reporting any faults or damage.
- Adhere to daily Deployment Timetable, remaining at assigned posts unless F instructed otherwise, whilst remaining flexible to operational demands.
- Provide a high-profile customer and visitor engagement presence, remaining mobile and observant.
- Using electronic systems (such as Locale, Kinexio, Outlook, Microsoft Word, Microsoft Teams, and Genetec) to follow site procedures and communications.
- Basic IT knowledge required.
Benefits
- Health care plan (HSF)
- Perk Box (HSF) - discounts & offers from cinema tickets to days out
- Cycle to work scheme
- Tailored Site Uniform
- First class training allowing you to develop your skills
- A view for career development
- Long service & Employee Recognition awards
• And much more!!
A globally recognised Security Solutions Specialist delivering service excellence, to our Customers, Colleagues, and Communities.
CIS is an independently owned business providing professional security solutions across the UK and Ireland.
Our people are at the heart of everything we do.
They have a sense of belonging and togetherness that manifests itself in operational excellence and world-class customer service.
CIS Security is a multi-award-winning company, recently being awarded World’s Happiest Workplace in 2025.
CIS Security Ltd, we do not just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our Customers, Colleagues, and Communities.
CIS Security Ltd is proud to be an equal opportunity employer and value diversity.
We welcome applications from all sections of the community.
All employment is decisions are based on qualifications, quality, and business needs.
Due to the volume of applications, if we have not contacted you within three weeks of initial contact then unfortunately you have not been successful on this occasion.
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Customer Engagement Officer - Monday to Friday employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engagement Officer - Monday to Friday
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Engagement Officer - Monday to Friday
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
