At a Glance
- Tasks: Test and validate promotions to ensure a seamless customer experience.
- Company: Join Superdrug, a vibrant leader in health and beauty retail.
- Benefits: Enjoy 33 days holiday, staff discounts, and hybrid working options.
- Other info: Be part of a dynamic team with excellent growth opportunities.
- Why this job: Make a real impact on customer satisfaction while having fun at work.
- Qualifications: Customer-focused mindset and problem-solving skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
Office- Make a Real Difference Every Day! Croydon | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive
Why Superdrug
Passionate about Beauty and Health? Want to be part of an innovative, trend-setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit… A day includes:
- Execute end-to-end promotional testing for each event
- Run structured testing of all promotional activity ahead of go-live, ensuring promotions perform correctly at till.
- Carry out detailed till-based validation of promotions
- Test promotions by scanning products on test tills, validating correct discount application, offer triggering and expected customer outcomes.
- Validate a wide range of promotional mechanics
- Test multibuy, bundle, threshold, and loyalty-based promotions (e.g. 3 for 2, BOGOF, spend & save), including different transaction scenarios and quantities.
- Identify and resolve issues prior to go-live
- Proactively detect scanning errors, incorrect discounts, or conflicting offers, and escalate issues to relevant teams for resolution
- Prioritise testing activity based on risk and complexity
- Use structured priority lists to focus on high-risk or complex promos and ensure efficient use of the testing window.
- Record and track testing outcomes
- Document test results, scenarios, and issues using team trackers, ensuring a clear audit trail of validation activity cross-functionally to support issue resolution
- Work closely with IT, systems, and marketing teams to troubleshoot test rig issues and ensure promotions are ready for launch
- Ensure Apply existing promotional testing processes within the new R10 system, supporting transition and ensuring promotions scan correctly in live
This job is a good fit for you if you:
- See every interaction with the customer as an opportunity to brighten their day
- Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
- Are ‘The Best You’ using positive language and behaviours with customers and team members
- Break down problems into smaller, manageable steps for easier resolution
What you’ll need:
- Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform
- Committed to join in, have some fun and celebrate everyone’s hard work
- Build great working relationships based on trust, respect and takes into account others needs
- Regularly ask for feedback and use it to improve and grow
- Team up with others to find solutions through AI and thrive on the strength of working together
- Always seek out fresh ways to work through technology and/or AI that can boost the business and move people forward
- Actively develop your ability to use AI effectively and think critically about outputs
- Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
What's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Pension matching and bonus
- Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
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