At a Glance
- Tasks: Support Case Managers with admin tasks and help clients achieve their rehabilitation goals.
- Company: Join HCML, a top-rated workplace for wellbeing in the UK.
- Benefits: Enjoy health cash plans, mental health support, and generous annual leave.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 39600 - 48400 £ per year.
Location: Croydon (Hybrid working available)
Status: Full-time, permanent
Working Hours: Monday to Friday, 9:00am to 17:30pm
Closing date is 21st August.
HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services. We’re proud to be recognised as a 2025 UK’s Best Workplace for Wellbeing, reflecting our commitment to supporting the growth, development, and wellbeing of our people.
Purpose of Role: We are hiring proactive and diligent administrators to assist with the delivery of non-clinical services to agreed standards for our customers and clients. The role will support Case Managers in the Personal Injury department by providing administrative support for rehabilitation services. Responsible for customer satisfaction and meeting quality and utilisation standards in line with contractual customer agreements and personal Key Performance Indicators (KPI).
Key Responsibilities:
- Build meaningful and professional relationships with clients, families, customers, and stakeholders to facilitate timely and effective rehabilitation goals.
- Provide administrative support to Case Managers, including travel arrangements, diary management, and booking of services.
- Maintain high standards of written and verbal communication, including managing challenging situations and keeping accurate case management notes.
- Support the production and distribution of professional reports, referral letters, and general correspondence for effective client rehabilitation management.
- Deliver chargeable work to meet personal and team utilization targets, ensuring files are charged and invoiced appropriately.
- Work in line with agreed service standards, KPIs, and timescales, handling administrative tasks such as calls, printing, scanning, data input, and document editing.
- Locate and evaluate service or treatment providers, monitor their appropriateness, and escalate matters as needed to maintain high standards of service provision.
- Adhere to company policies and procedures regarding Health & Safety, Equal Opportunity & Diversity, and other relevant corporate responsibilities.
Company Benefits:
- Medicash Health Cash Plan: Which includes ability to claim back dental, optical, and chiropody costs. Plus, add your dependent children for free!
- 24/7 Digital Health: Round-the-clock access to a virtual GP helpline and an Employee Assistance Programme (EAP).
- Mental Health Support: Up to 8 fully funded face-to-face counselling or CBT sessions.
- Peace of Mind: Rest easy knowing your loved ones are protected with a Death in Service benefit equal to 4x your base salary.
- Payroll Giving: Support the causes you love directly from your gross pay.
- Annual Leave: 25 days + BH, plus Birthday Leave to celebrate your special day.
- Flexibility: Option to buy or sell up to 3 days of holiday each year.
- Giving Back: Up to 2 fully paid Volunteering/Community days per year.
- Family First: Enhanced, generous Maternity and Paternity policies, alongside comprehensive Company Sick Pay.
- Professional Development: We fund professional subscriptions and registrations post-probation, alongside internal promotion and secondment opportunities.
- Rewarding Excellence: Annual pay reviews, discretionary bonus schemes, and regular staff awards to celebrate your hard work plus regular events and activities throughout the year.
HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
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