Employee Relations Manager - Agency | Croydon Health Services NHS Trust

Employee Relations Manager - Agency | Croydon Health Services NHS Trust

Croydon Full-Time 37035 - 45265 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and resolve complex employee relations cases with a people-first approach.
  • Company: Join Croydon Health Services NHS Trust, a diverse and innovative healthcare provider.
  • Benefits: Access to professional development, training, and a supportive work environment.
  • Other info: Dynamic role with opportunities for growth and impact in the NHS.
  • Why this job: Make a real difference in workplace culture while supporting a diverse community.
  • Qualifications: Experience in employee relations and strong communication skills required.

The predicted salary is between 37035 - 45265 £ per year.

Employee Relations Manager - Agency | Croydon Health Services NHS Trust

How would you approach a complex workplace issue or resolve a challenging employee relations case?

If you've already got an answer in mind - you might be just who we're looking for.

We're looking for expert Employee Relations Managerto join our friendly team.

In this role, you'll take the lead on a varied and often complex caseload, offering expert advice and practical solutions to support early resolution of workplace matters.

You'll be confident in applying employment legislation, case law, and best practice - as well as local policies, to deliver high-quality, person-centred guidance.

What makes you stand out is your calm, people-first approach and ability to build trust and credibility quickly.

You're a natural problem-solver, with excellent communication and influencing skills, and a clear focus on solutions that work for everyone involved.

Does this sound like you?

Interview Date - TBC

As our Employee Relations Manager, you'll be a trusted advisor, ensuring fair and effective ER practices across the Trust.

Your key responsibilities will include

  • Leading, supporting, and developing the ER team to ensure timely, fair, and consistent case management in line with best practice and employment legislation.
  • Providing expert advice on complex and sensitive ER cases, supporting early resolution and maintaining constructive relationships with trade union partners.
  • Coaching and empowering managers to manage people matters confidently and in line with Trust values and policies.
  • Supporting the delivery of key workforce objectives, including reducing case timelines and improving ER performance metrics.
  • Contributing to the development of policies, procedures, and training materials that promote good people management practices.

We're seeking someone who brings

  • Substantial experience in employee relations, including managing high-risk and complex cases.
  • A confident, solutions-focused approach to working with senior leaders, managers, HR colleagues, and trade unions.
  • Excellent communication and influencing skills, with the ability to build trust and credibility quickly.
  • A passion for coaching and developing others, with a commitment to continuous improvement.
  • Strong organisational skills, with the ability to manage competing priorities and meet deadlines.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon.

The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust.

Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London.

We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes.

Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception.

But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve.

Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

As well as offering access to a range of core skills training and professional development.

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

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Employee Relations Manager - Agency | Croydon Health Services NHS Trust employer: Allscreens Nationwide Ltd

Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.

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Contact Details:

Allscreens Nationwide Ltd Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Employee Relations Manager - Agency | Croydon Health Services NHS Trust

Join HR Networks

Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!

Make Your Presence Known

Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Allscreens Nationwide Ltd!

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Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Allscreens Nationwide Ltd.

We think you need these skills to ace Employee Relations Manager - Agency | Croydon Health Services NHS Trust

Employee Relations Expertise
Employment Legislation Knowledge
Case Management
Communication Skills
Influencing Skills
Problem-Solving Skills
Coaching and Development

Some tips for your application 🫡

Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Allscreens Nationwide Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.

Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Allscreens Nationwide Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.

Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Allscreens Nationwide Ltd. List them prominently on your CV to catch the hiring manager's eye.

Align with Company Culture:Make sure your application speaks to Allscreens Nationwide Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.

How to prepare for a job interview at Allscreens Nationwide Ltd

Brush Up on HR Best Practices

As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Allscreens Nationwide Ltd.

Know Your Recruitment Tools

Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!

Highlight Your People Skills

A full-time HR role at Allscreens Nationwide Ltd will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.

Stay Current with HR Trends

Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Allscreens Nationwide Ltd and how you would contribute to adapting HR strategies.