The Role
Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you.
As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs.
This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same.
You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained.
The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do.
If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you —
Key Responsibilities
- Provide a warm, professional and friendly service to residents and visitors
- Support residents with tenancy sustainment and day-to-day housing matters
- Carry out health and safety, property and room checks
- Respond appropriately to incidents and emergency situations
- Complete accurate records using QVT’s client management systems
- Help maintain clean, safe and welcoming communal areas
- Report maintenance issues and follow them through where needed
- Support residents during move-ins and move-outs
- Attend team meetings, training and relevant external meetings
- Work flexibly across QVT schemes when required
The Organisation
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported.
QVT has received
Great Place to Work
accreditation in
2023,
2024
,
2025
and won
Best Employer
at the
Great British Care Awards
in 2021. We are a
Mindful Employer
,
Disability Confident
, and hold
status at Level 2.
The Benefits
- Full-time hours with structured rotas
- Funded Enhanced DBS check
- Ongoing training and development opportunities
- Meaningful and rewarding work every day
- Supportive and collaborative team environment
- Opportunity to build experience within housing and mental health support
The Person
- Strong customer service and communication skills
- A calm and professional approach in challenging situations
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and as part of a team
- An understanding of mental health, homelessness or supported housing
- A patient, resilient and empathetic nature
- Flexibility to work shifts within a 24-hour service
- Experience within social housing, mental health support or similar environments would be helpful.
Please note: this role does not qualify for sponsorship.
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Concierge- Mental Health Housing Support in Croydon employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
