At a Glance
- Tasks: Support individuals in mental health crises through triage and assessment.
- Company: Join the South London and Maudsley NHS Foundation Trust, a leader in mental health care.
- Benefits: Competitive salary, professional development, and access to world-class training opportunities.
- Other info: Be part of a dynamic organisation with a rich history and international reputation.
- Why this job: Make a real difference in people's lives while gaining invaluable experience in mental health.
- Qualifications: Strong assessment skills and ability to work flexibly in a team.
The predicted salary is between 33262 - 36027 £ per year.
The NHS111 Mental Health “Press 2” service is a nationally mandated program delivered locally through the South London Partnership (SLP) with South London and Maudsley NHS Foundation Trust (SLaM) as lead provider. Operating 24/7, the service provides triage, support and advice for individuals in mental health crisis, aiming to reduce unnecessary 999 calls, A&E attendances, and primary care referrals.
The Assistant Practitioner conducts same-day remote screening for service users, carers, and professionals, ensuring safety through risk assessment, signposting, and referral. The role supports registered clinicians and may supervise junior staff. The Assistant Practitioner will demonstrate robust assessment, risk assessment and management skills and possess sound decision-making skills for people in a mental health crisis, managing professional boundaries and knowing when and if to accelerate the formulation of complex triage forward plans under the guidance of registered clinicians. The role requires the ability to work flexibly around a 24/7 shift pattern as part of a team.
South London and Maudsley NHS Foundation Trust provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol. Our scope is unique because it is built on three major foundations: care and treatment, science and research, and training. The Trust employs around 5000 staff and serves a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services. Currently, it provides inpatient care for approximately 5,300 people each year and treats more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.
By coming to work at our Trust, you will gain experience of being part of an organisation with a rich history and international reputation in mental health care. You will have access to professional development and learning opportunities and have the chance to work alongside people who are world leaders in their field. The Trust delivered more than 14,000 training experiences in 2014, providing an extensive range of learning opportunities for staff at all levels. In addition, our working relationship with King's Health Partners allows those working at the Trust to get involved in academic research.
Key Responsibilities
- Clinical: Triage incoming calls and assess mental health needs. Escalate concerns to senior clinicians as required. Signpost or refer to appropriate services, including emergency care for physical health needs. Ensure all calls are handled professionally and confidentially in line with SOPs.
- Professional: Adhere to Trust policies and relevant legislation. Complete accurate documentation and risk assessments. Participate in clinical supervision and ongoing training.
- Administration & Quality: Maintain call logs and required documentation. Ensure 95% of calls are answered within 60 seconds. Use telephony and IT systems effectively to support service delivery.
- Education and Training: Engage in regular clinical and managerial supervision. Attend mandatory training and maintain a professional development portfolio.
- Communication and Information: Communicate clearly, sensitively and compassionately with service users, carers, and colleagues. Maintain accurate records and share information appropriately across teams.
- Service Development: Contribute to audits, policy reviews, and service improvement initiatives.
This advert closes on Tuesday 11 Aug 2026.
Assistant Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Assistant Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Assistant Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
