At a Glance
- Tasks: Provide urgent mental health support via phone, triaging calls and ensuring safety for service users.
- Company: Join the South London and Maudsley NHS Foundation Trust, a leader in mental health care.
- Benefits: Enjoy generous pay, flexible working options, career development, and NHS discounts.
- Other info: Be part of a close-knit team dedicated to improving mental health services across South London.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in mental health or crisis management is preferred; strong communication skills are essential.
The predicted salary is between 45953 - 54254 £ per year.
- 111 First Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust
- Company: South London and Maudsley NHS Foundation Trust
The “First for Mental Health NHS 111 Press 2” (NHS 111 MH) initiative is a nationally mandated programme established by NHS England to transform the way people experiencing mental health difficulties access urgent advice, triage, and crisis support.
It addresses long‑standing challenges in emergency mental healthcare by providing a single, easily accessible telephone route for members of the public, carers, and professionals—including the police and London Ambulance Service (LAS)—who need timely assistance for individuals experiencing acute mental health symptoms.
To deliver this mandate across South London, a collaborative model has been established through the South London Partnership (SLP).
This partnership is composed of three major mental health
Trusts
- South London and Maudsley NHS Foundation Trust (SLa M)
- Oxleas NHS Foundation Trust
- South West London and St George’s Mental Health NHS Trust (SWLSt G)
Within the SLP arrangement, SLa M acts as the lead provider, overseeing the coordination and implementation of the service for the entire region.
As part of this structure, a single centralised hub has been developed to manage all NHS 111 Press 2 mental health calls for South London.
This hub functions as an all‑age, 24/7 point of contact for anyone experiencing a mental health crisis—or for those supporting someone in crisis—ensuring that urgent assistance is accessible every day of the year, regardless of time or location.
- Clinical
- Answer all calls received in a professional manner, screen and prioritise these calls appropriately.
- Demonstrate good risk assessment and management skills, ensuring that the decisions made regarding calls are in the best interest of service users’ needs and safety.
This may include transferring calls to appropriate specialist skill sets, e. g.
CAMHS.
- Respond to calls within the time limits set out in the service’s operational policy.
- Undertake clinical triaging of calls to the service deciding on the correct pathway for the call.
- Refer/signpost callers to the appropriate downstream services, including non-statutory, third sector services.
- Maintain a good public image of the Trust and the service by dealing with calls in a professional manner.
- Be aware of appropriate referral and escalation procedures in relation to difficult calls, and utilise appropriate frameworks such as Trusted Assessment.
- Maintain clear and effective liaison and communication with other services.
- To be responsible for the maintenance of accurate and comprehensive patient records.
- Participate in clinical supervision in relation to the role.
- To supervise junior staff.
- Managerial
- To be aware of the individual needs of other team members, giving support and guidance as necessary.
- To participate in orientation and induction of new staff.
- To deputise for the Advance Practitioner and ensure that there are no issues around team performance in their absence.
- To provide supervision and annual appraisals to individuals and giving constructive and regular feedback which help those individuals to reflect on their work, understand their objectives and monitor their progress.
- Participate constructively in own supervision and annual appraisal process.
- To take charge of the shift as required and supervise the work of others.
- To assist in completing Quality Audit documentation and all other audits relevant to the service as required.
- To reflect on everyday practice and identify areas where improvements in safety or quality can be made.
- To participate in an on-going monitoring and evaluation of the service, ensuring that all the required data is collected.
- To monitor and report serious incidents and near misses so appropriate action can be taken.
- To undertake any other duties as identified by the Line Manager.
Benefits
We are committed to ensuring our staff get the most out of our benefits package and understand the importance of a healthy work life balance.
There is an extensive range of excellent benefits for you and your family.
We want you to feel like you are part of a close knit team at SLa M.
It’s important to us that you valued and appreciated therefore have a comprehensive benefits package on offer
- Core Benefits
- Generous pay, pensions and annual leave.
- Work life balance and supportive of a range of flexible working options
- Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Car lease, our staff benefits from competitive deals to lease cars
- Accommodation, our staff benefits from keyworker housing available which is available on selected sites
- NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
- Other Benefits
- Counselling services
- Cycle to work scheme
- Season ticket loan
- This advert closes on Wednesday 26 Aug 2026
- South London and Maudsley NHS Foundation Trust
- South West London and St Georges Mental Health Trust
- #J-18808-Ljbffr
111 First Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land 111 First Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace 111 First Crisis Hub Practitioner | South London and Maudsley NHS Foundation Trust in Croydon
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
