At a Glance
- Tasks: Manage patient appointments and provide essential admin support in a busy radiology department.
- Company: Join a dedicated healthcare team at Craigavon Area Hospital and other Trust sites.
- Benefits: Permanent contract, flexible hours, and the chance to make a real difference in patient care.
- Other info: Opportunity for career growth and development while working across multiple hospital sites.
- Why this job: Be part of a vital healthcare service and enhance your administrative skills in a supportive environment.
- Qualifications: GCSEs in English and experience in clerical roles; strong communication and organisational skills required.
The predicted salary is between 23735 - 29009 £ per year.
Higher Clerical Officer (Band 3) - Radiology Department
Location
Craigavon Area Hospital, Daisy Hill Hospital and St Luke's Hospital Site
Directorate
Surgical & Clinical Services - Radiology
Hours
37.5 hours per week (Monday to Friday, with occasional evening and weekend rota participation)
Contract
Permanent
About the Role
We are seeking a highly organised and motivated
Higher Clerical Officer (Band 3) to join our Radiology Team.
This is an excellent opportunity for an experienced administrator to provide essential support in a busy healthcare environment, helping to deliver an efficient and patient-focused radiology service.
The successful candidate will be responsible for managing patient appointments, maintaining accurate records, responding to telephone and face-to-face enquiries, and supporting the day-to-day administration of Radiology services across Trust sites.
Key Responsibilities
- Book and manage inpatient and outpatient radiology appointments.
- Provide a professional reception and administrative service to patients, staff and visitors.
- Maintain accurate patient information on radiology systems including RIS, PACS and Encompass.
- Handle telephone and face-to-face enquiries efficiently and courteously.
- Process appointment changes, cancellations and follow-up actions.
- Generate appointment letters and patient information.
- Liaise with healthcare professionals, ambulance services and interpreters as required.
- Support records requests and general clerical duties including scanning, filing and email management.
- Work flexibly across Trust Radiology sites to meet service requirements.
Applicants must have
- 4 GCSEs (Grades A-C), including English Language (or equivalent/higher qualification), and 1 year's clerical/administrative experience; or
- 2 years' clerical/administrative experience.
- Experience using Microsoft Office Word.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to prioritise workload.
- Excellent attention to detail and accuracy.
- Ability to work independently and as part of a team.
- A responsible and confidential approach to handling sensitive information.
- A full UK driving licence and access to transport (or suitable alternative transport arrangements where applicable).
- Flexibility to work across Southern Trust Radiology sites and participate in evening and weekend rotas when required.
- Experience using hospital information systems such as PAS, RIS, PACS, or similar healthcare databases.
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