At a Glance
- Tasks: Manage and investigate patient complaints, ensuring timely and accurate responses.
- Company: Join the University Hospitals Coventry and Warwickshire NHS Trust, a leader in patient care.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth.
- Other info: Be part of a dedicated team focused on enhancing patient satisfaction.
- Why this job: Make a real difference in patient experience and contribute to healthcare improvement.
- Qualifications: Experience in NHS complaints handling and strong documentation skills required.
The predicted salary is between 37035 - 45265 £ per year.
University Hospitals Coventry and Warwickshire NHS Trust is recruiting a Complaints Officer to join the Patient Experience Team.
The role supports timely and accurate investigations of complaints and enquiries, ensuring adherence to NHS timescales and local protocols.
The post involves case management, regulatory liaison, and preparing formal responses.
The successful candidate will have NHS complaints experience, proficiency in Word/Outlook, and strong documentation skills to support
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