General Office Support Officer | University Hospitals Coventry and Warwickshire NHS Trust

You will provide comprehensive support for the General Office and Financial Account teams within the Financial Services department. As General Office Clerk you will be required to provide a polite, courteous and efficient service, most especially when dealing with patients and relatives, and to provide all necessary assistance and advice with regard to claims for financial reimbursement and dealings of patient property.

1. Collecting, receipting, banking, and reconciling all exchequer income received into the Hospital in accordance with Standing Financial Instructions and procedures to ensure that all monies received are properly recorded and accurately accounted for in the financial ledgers.

2. Receiving, returning, or disposing of, and maintaining accurate records of money and valuables handed in by patients or on behalf of incapable or deceased patients, in accordance with Standing Financial Instructions and procedures to ensure the security and safekeeping of the property.

3. Making petty cash payments to patients and staff as necessary and maintaining accurate records in accordance with Standing Financial Instructions and procedures to ensure all payments are properly recorded and accurately accounted for in the financial ledgers.

4. Managing Lost properties and if possible returning them to the rightful owners in accordance with the Standing Financial Instructions.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Departmental/Administration Manager; manipulation and distribution of appropriate correspondence.

To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Department to optimise their service provision. This will require effective time management; arranging meetings/events; preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required.

To support Team members, this will require undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues.