At a Glance
- Tasks: Handle calls and referrals for mental health services in a supportive team.
- Company: Join Coventry and Warwickshire Partnership NHS Trust, dedicated to community wellbeing.
- Benefits: Generous leave, learning opportunities, discounts, and wellbeing support.
- Other info: Dynamic environment with a focus on compassion and collaboration.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE level education, strong communication, and IT skills required.
The predicted salary is between 22430 - 27414 £ per year.
Coventry and Warwickshire Partnership Trust is looking for enthusiastic and self-motivated individuals to join our teams. We are a 24-hour, 7 days a week service operational 365 days per year including Bank Holidays, Christmas and New Year.
This post requires covering calls, referrals and administration for the Adult Mental Health Front Door and Crisis Resolution & Home Treatment Team. You will be working with the Adult Mental Health Services, which is the front door service into mental health services in Coventry and Warwickshire. This service will accept and process all referrals sent to Secondary Care Mental Health services.
Specifically, the role supports call handling, admin processes and worklists for the Adult Mental Health Front Door. You will adhere to procedures and processes within service timescales while operating within a busy and demanding environment.
At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond. We put 'people at our heart'; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities. These include:
- Generous annual leave entitlement which increases during your time with us
- Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
- Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more
- Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
- Wellbeing support, including an in-house counselling service, external helpline and more
- Staff networks and support groups
We're always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.
The essential requirements include a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. The successful candidate will be educated to GCSE level, with keyboard and IT skills being essential, along with experience of word processing, Excel data entry and email.
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