At a Glance
- Tasks: Lead the administration team, ensuring efficient patient access and high-quality service delivery.
- Company: Join University Hospitals Coventry and Warwickshire NHS Trust, a leading healthcare provider in the UK.
- Benefits: Access to learning opportunities, competitive salary, and a supportive work environment.
- Other info: Be part of a diverse team committed to equality and excellence in healthcare.
- Why this job: Make a real difference in patient care while developing your career in a respected organisation.
- Qualifications: Experience in administration and strong leadership skills are essential.
The predicted salary is between 37035 - 45265 £ per year.
Administration Manager | University Hospitals Coventry and Warwickshire NHS Trust
The post holder will be joining our Performance & Informatics (P&I) department, who are well respected and the largest of our corporate services.
The P&I portfolio encompasses Business Intelligence & Informatics, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.
P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered.
A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.
New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working.
Most notably working innovatively to develop the 'Health Equity and the Right to Treatment' (HEARTT) tool which culminated in being awarded the 'Innovation and Improvement in Reducing Healthcare Inequalities Award' at the prestigious Health Service Journal Awards in 2022.
To provide a specialised, comprehensive and confidential administration service in accordance with Departmental, Trust and National standards, policies and procedures.
To act as a source of advice and guidance regarding the service.
Please be advised that sponsorship is not eligible for this post.
To assume overall responsibility for the administrative business as usual management of one of the Patient Access Teams - Referrals, e-Referrals, Clinic Changes, Patient Contact Team and RTT Team - with specialist knowledge in particular areas in line with service requirements - this role requires specialist knowledge in referrals and e-referrals.
This will require
- Acting as a resource for staff, advising on National, Trust and Departmental Administration policies and procedures.
- Participation in the developing and updating of current local and Trust wide training packages in line with National guidance.
- Participate in strategic, service provider and Trust/Divisional/Departmental meetings, assuming responsibility for administration issues and the impact on resources.
- Responsibility for departmental performance including participation in the setting of objectives and standards.
- Representing the department in appropriate forums.
- Continuous review/updating of administration policies and procedures and supporting documentation and or systems.
- Participating in implementing and developing new processes and guidance for an efficient and effective operation of processes within the Department and Trust.
- Liaise with local ICT helpdesk to raise technical issues relating to relevant departmental IT systems
- Liaise with Local CCG's, GP surgeries, leads and specialties to ensure issues are resolved and information if communicated between the Trust and it partners.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw. nhs. uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities.
There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society.
We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.
We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
You will have a specialized area of focus; however, will be expected to provide cross-cover support as required to the Department. This will require:
- To deputise on behalf of the Operational and Performance Manager of Patient Access supporting the effective daily operation of the department.
- Acting as the lead for managing recruitment, retention and selection of administrative staff including preparation of the appropriate documentation.
- Assuming first line management responsibility in dealing with sickness reviews, disciplinary, capability and grievance issues as required.
- Co Responsibility for the education and development of the administrative staff including undertaking some Personal Development Reviews.
For further details of the role please see the attached job description.
- This advert closes on Thursday 20 Aug 2026
- #J-18808-Ljbffr
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StudySmarter Expert Advice🤫
We think this is how you could land Administration Manager | University Hospitals Coventry and Warwickshire NHS Trust
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We think you need these skills to ace Administration Manager | University Hospitals Coventry and Warwickshire NHS Trust
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
