At a Glance
- Tasks: Provide essential support to court users and ensure smooth court operations.
- Company: Join HM Courts & Tribunals Service, dedicated to delivering justice in England and Wales.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful public service.
- Other info: Flexible working pattern with opportunities for career growth and teamwork.
- Why this job: Make a real difference in people's lives while working in a dynamic environment.
- Qualifications: Strong customer service, digital skills, and the ability to handle sensitive information.
The predicted salary is between 31500 - 38500 £ per year.
Proud to serve. Proud to keep justice going.
Our Operational Support Officers play a critical role, providing excellent customer service and administrative support to court and tribunal users, judiciary and management.
About us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales.
Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life-changing justice.
We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
- If you are interested in developing a career with a real purpose,
- Location
These posts will be based at Coventry Magistrates' Court, 60 Little Park Street, Coventry, CV1 2SQ
Your role
Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work.
You will progress cases through the court/tribunal system and provide customer service and administrative support to functions within HMCTS.
You will have regular contact with court / tribunal users, which could include members of the judiciary and the legal profession.
- Preparing papers and files for court, tribunals, hearings and meetings including processing and handling sensitive information and accurately resulting outcomes.
- Creating and updating records digitally, interpreting information required on a court file accurately.
- Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and organisations
- Supporting the smooth running of court proceedings, preparing court /hearing rooms and ensuring court runs efficiently.
- When required, you will be an essential first point of contact for all court users; meeting members of the public, which may include vulnerable witnesses, and their legal representatives.
These positions will be part of the newly formed Operational Support Compliance Team and will support Legal Advisers by resulting cases for busy courts across the region.
Working Pattern
It is important to note that these roles are on a 5 in 6 day working pattern, meaning staff will work every other Saturday, with a day off during the week.
This will enable support for Saturday remand courts.
- Your knowledge, skills and experience
- Customer service skills; ability to work in a service-led customer-facing environment.
- Digital and administrative skills; with excellent attention to detail.
- Communication and organisational skills. Able to communicate confidently in person, over the telephone, digitally and in written communications.
- Resilience and empathy to be able to deal with sensitive information and situations.
- A team player; able to work collaboratively and flexibly to deliver business objectives.
- #J-18808-Ljbffr
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