At a Glance
- Tasks: Support clients, manage contracts, and drive engineering teams to meet service levels.
- Company: Leading maintenance service provider with a strong reputation in the industry.
- Benefits: Competitive salary, career progression, and a vibrant office culture.
- Other info: Full-time role with opportunities for innovation and personal growth.
- Why this job: Join a dynamic team and make a real impact in a well-known company.
- Qualifications: Experience in contract support and strong communication skills.
The predicted salary is between 38000 - 38000 £ per year.
CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. If you are looking for progression and a new challenge within a well-known company in the industry this is your chance to apply!
08:00am - 17:00pm - Monday - Friday (Full time in the office)
Key duties and responsibilities:
- Providing support to the client and answer calls and emails in a professional and timely manner
- Determine the nature, priority of faults based on information provided by the client
- Financial Administration
- Invoicing and Budget Reports
- Dealing with various contracts
- Liaising and Scheduling Engineers
- Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
- Managing the supply chain and drive them to attend within required SLA’s
- WIP and Budget Management
- Driving the engineering team to attend to all callouts within required SLA’s
- To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
- Raise and assign work orders to relevant resources
- Actively identify and implement innovation across the contract to enhance performance and continue to meet client expectations
- Promote and maintain office culture throughout teams
- Monitoring calls received from the customer through to call completion and updating records
- Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s
- Ensure QHSE documentation is maintained and readily available using company systems
- Manage system as a key user on site including PPM records, reactives and reporting
- Maintain people records such as new starters, leavers, general staff changes, contact details, etc
- Effective communication with all levels of internal teams and external customers
- Familiar with daily operations and the specific scope of the contract
- Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager
Contract Support Administrator employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
