At a Glance
- Tasks: Help customers with bookings and deliver outstanding service in a busy contact centre.
- Company: Join a dynamic team in Redditch focused on customer satisfaction.
- Benefits: Enjoy a competitive salary, 31 days leave, and staff discounts.
- Other info: Full training provided with great opportunities for career growth.
- Why this job: Perfect for those wanting to kickstart a career in customer service.
- Qualifications: Friendly attitude and strong communication skills are key.
The predicted salary is between 26449 - 32327 £ per year.
Contact Centre Advisor – Redditch Contact Centre Advisor – Inbound & Outbound Are you a people person with a positive attitude and a passion for delivering great customer service?
We are looking for an enthusiastic Contact Centre Advisor to join our busy and successful team in Redditch.
This Contact Centre Advisor opportunity is ideal for someone looking to build a career in a fast-paced customer-focused environment.
Previous contact centre experience is not essential, as full training will be provided.
If you have strong communication skills, enjoy speaking with customers, and are motivated to succeed, we'd love to hear from you.
As a Contact Centre Advisor, you will play a key role in helping customers book vehicle servicing, MOTs, and repairs while ensuring every interaction delivers an outstanding customer experience.
- Salary & Hours
- Monday to Friday only
- £25,000 basic salary with £27,700 OTE
- The Role As a Contact Centre Advisor, your responsibilities will include:
- Handling inbound and outbound telephone calls
- Booking customers in for servicing, MOTs, and repairs
- Providing information on products and services
- Identifying and maximising upselling opportunities
- Delivering exceptional customer service on every call
- Maintaining accurate customer records
- Supporting customers throughout their journey
What We're Looking For The ideal Contact Centre Advisor will have
- A friendly and outgoing personality
- A positive attitude and willingness to learn
- A motivated and target-driven approach
- Customer service experience (preferred but not essential)
- Confidence working within a busy team environment
- 31 days annual leave, increasing with length of service
- Additional paid day off for your birthday
- Company pension scheme
- Staff discounts on vehicles, parts, servicing, and repairs
- Employee benefits platform with retail and lifestyle discounts
- Access to dental support services
- Optional healthcare and wellbeing benefits
- Full training and ongoing development
- Internal training academy and career progression opportunities
- Life assurance
- #J-18808-Ljbffr
Contact Centre Advisor employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
