At a Glance
- Tasks: Lead the consumer claims team and ensure efficient, fair claims handling.
- Company: Join Aventum Group, a forward-thinking insurance company in London.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Be part of a Disability Confident employer promoting inclusivity.
- Why this job: Make a real difference in customer experiences while driving operational excellence.
- Qualifications: Experience in claims management and strong leadership skills required.
The predicted salary is between 56250 - 68750 £ per year.
You will lead and oversee the end-to-end claims function for our consumer insurance portfolio.
Operating within an MGA environment, you will ensure claims are handled efficiently, fairly, and in accordance with regulatory, contractual, and delegated authority requirements.
You will drive operational excellence, support profitable underwriting outcomes, and deliver an exceptional policyholder experience.
- Consumer Claims Manager
- Company: Aventum Group
Location: London, EC3R 8AF
Working pattern: Hybrid - 2 days remote
Job type: Permanent
Posting date: 22 Jul 2026
Closing date: 21 Aug 2026
- Role Accountabilities
- Manage the day-to-day operations of the consumer claims team, ensuring effective prioritisation and adherence to service-level agreements (SLAs).
- Lead, develop, and mentor claims handlers to maintain high levels of performance, technical capability, and customer service.
- Implement claims handling best practices and ensure continuous process improvement.
- Oversee complex, high-value, or escalated consumer claims across product lines ( home, auto, personal accident, warranty, specialty consumer products).
- Ensure claims decisions are accurate, timely, and compliant with delegated authority guidelines.
- Monitor claims trends, fraud indicators, and loss ratios, providing insights back to underwriting and product teams.
- Ensure all claims activities comply with FCA regulations, Treating Customers Fairly (TCF), Consumer Duty principles, and the MGA’s internal policies.
- Maintain accurate claim records and support internal/external audits, bordereaux reporting, and insurer partner reviews.
- Manage complaints within regulatory deadlines and oversee root-cause analysis for continuous improvement.
- Act as a primary point of contact for capacity providers, loss adjusters, TPAs, service suppliers, and legal partners.
- Collaborate closely with underwriting, actuarial, and product teams to align claims performance with portfolio goals.
- Build strong relationships with vendors; monitor their performance and enforce service standards.
- Produce regular MI reports covering claims performance, reserves, trends, leakage, and operational KPIs.
- Identify opportunities for cost control, fraud reduction, and process optimisation.
- Contribute to system enhancements and technology integrations that improve claims workflow and customer experience.
- Proud member of the Disability Confident employer scheme
- About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Consumer Claims Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Claims Manager
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Allscreens Nationwide Ltd). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Allscreens Nationwide Ltd. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Consumer Claims Manager
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Allscreens Nationwide Ltd.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Allscreens Nationwide Ltd. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Allscreens Nationwide Ltd to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Allscreens Nationwide Ltd, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Allscreens Nationwide Ltd's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
