At a Glance
- Tasks: Deliver exceptional customer service and manage the complete customer journey.
- Company: Join a leading retail centre in Ashbourne with a focus on customer satisfaction.
- Benefits: Enjoy staff discounts, 32 days holiday, and a bonus scheme up to £6,000.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: 1 year of customer-facing experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have a new role as a Customer Service Advisor to join our clients retail centre in Ashbourne. This is a customer facing role dealing with people mainly face to face but also over the phone. All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F.
Our client is offering an excellent salary, great benefits, full training, progression and even bonus!
Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 – 16:00
Location: Ashbourne
Benefits for the Customer Service Advisor role:
- Staff discounts on servicing, tyres, and MOTs
- Full training provided
- 32 days holiday including Bank Holidays
- Extensive on-going training programme
- Career development: training and Company growth to boost career progression
- Bonus scheme up to £6,000 per year
- Life Insurance
- Employee Assistant Program
- Long service recognition, enhance maternity and paternity leave
- Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events
Job Responsibilities of a Customer Service Advisor:
- Own the complete in-centre customer journey from arrival through to departure and future bookings
- Be honest with the customer about what services/products their vehicle needs
- Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
- Deliver outstanding, consistent, and memorable service
- Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
- Maintain impeccable front-of-house standards at all times
What we need:
- Proven experience in a customer-facing position
- Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
- Ability to learn and retain detailed product knowledge (full training provided)
- Resilient, adaptable, and calm under pressure in a fast-paced retail environment
- Collaborative team player who supports colleagues and shares knowledge
- High integrity and commitment to ethical selling – comfortable saying “no” when it is the right thing for the customer
- No driving licence required
Customer Service Advisor in Compton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Compton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Compton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
