Complex Care Programme Case Manager | South London and Maudsley NHS Foundation Trust

An exciting opportunity has arisen to join a new phase of the Complex Care Programme (CCP) in the South London Partnership - a partnership between Oxleas, South West London and St George’s and South London and the Maudsley NHS Mental Health Trusts. The CCP has a track record of innovation and investing in services to improve the lives of people with complex mental health needs. SWL ICB are wishing to delegate the placement budget of an additional 300 people with learning disability, autism and older adults to the Programme. This adds to the current portfolio already managing over 1000 mental health placements. Additional commissioning responsibilities will also be delegated.

The post holder will work as part of a new team to:

• Carry out the placement management function for those in scope, to include screening, assessments, agreeing funding apportionment and review.
• Lead on elements of the transformation agenda – co-ordinating functions such as maintenance of Dynamic Support Registers (DSRs), carrying out 8-week commissioner visits, and chairing C(E)TRs (Care, Education and Treatment Reviews).

The successful candidate must have extensive knowledge of and experience of working with people in scope and knowledge of the key legislation, guidance, and policy framework surrounding this service user cohort. We are seeking individuals who can work independently and work to tight timescales to meet the objectives of the Programme. As this is a new team, there will be lots of opportunities to shape working practices and service design and think of new ways to collaborate effectively with partners.

The main duties will consist of:

• Carrying out placement management functions, involving screening referrals, attending panels, sometimes with Local Authority colleagues.
• Reviewing requests, leading negotiations, as well as working with colleagues to procure new services, including bespoke packages of care.
• Working more intensively with the people we support and their Network, carrying out 8-week commissioner visits for adults with LD/ASD in inpatient settings, co-ordinating and chairing CETRs.
• Maintaining the local DSRs including Special Education Needs (SEN) Teams as appropriate.
• Reviewing and receiving requests for LAEP (Local Area Emergency Protocol), keeping a tracker and chairing meetings as required.
• Leading on the delivery and implementation of elements of service redesign and transformation programmes.

This post sits in a specialist clinical team of four case managers, all working to a SWL Lead (LD, Autism and Older People), with the support of an administrator. The new team sits within a wider Complex Care Programme, with staff being able to draw on additional expert knowledge in autism, complex emotional needs and complex mental health needs. A dedicated SLP Commissioning and Contracts Team, and SLP Head of Quality will also support the post holder in their role.

The post holder will be visiting a number of both NHS and private units and may need to visit people out of the local footprint. On occasions they will also need to attend the CCP base in Lewisham, and other sites across South West London and St Georges, and South London and The Maudsley (Croydon).

The post holder is responsible for:

• Establishing a referral process and carrying out assessments to determine eligibility of access to 100% health only funded placements – eligibility which are consistent with NICE Guidance.
• Attending funding panels in the local ICB area and acting on the delegated nature of the budget.
• Reviewing funding requests, agreeing as necessary and leading the negotiation of funding split allocations with LA and other colleagues.
• Working with internal partners to procure new services including bespoke packages of care, ensuring best value, increased quality, and price convergence.
• Managing and providing oversight to placement activity, working with care co-ordinators, key workers etc.
• Leading on strategic initiatives relating to Phase 3a placement management.
• Identifying, building and proactively developing effective stakeholder relationships between the SLP trusts’, ICBs’s and LA’s by diplomatically managing the competing priorities that may occur in some environments.

Leading on the transformation agenda for those in scope:

• Carrying out 8-week commissioner visits for adults with LD/ASD in an inpatient setting.
• Co-ordinating, chairing and attending (Care (Education) and Treatment Reviews (CETR).
• Participating in SWL inpatient case surgery meetings and the CETR oversight panel.
• Chairing and leading the maintenance and oversight of local dynamic support registers (DSR), to ensure effective collaboration between health organisations and local authority partners including Special Education Needs (SEN) Teams as appropriate.
• Ensuring the oversight and reporting of LDA KPIs development and delivery of any required improvement plans.
• Reviewing and receiving requests for LAEP (Local Area Emergency Protocol), keeping a tracker and chairing meetings as required.
• Updating the Assuring Transformation platform on NHS Digital as required.
• Ensuring that legislation is adhered to in the care of people with LDA.
• Leading on the delivery and implementation of elements of service redesign and transformation programmes for adults with LDA, including project planning, implementation, and evaluation where needed.
• Working with colleagues within ICB, Provider Trusts, Provider Collaborative and Local Authorities to support individualised commissioning when required.
• Actively engaging and working with colleagues and partners in both Place and across SWL to support project delivery.
• Working in partnership with colleagues across South West London or Pan London to ensure alignment with other programmes creating joint working to benefit the whole of SWL.

Leading the additional commissioning delegated functions from SWL ICB:

• Reviewing and managing urgent admission to a mental health hospital out of area (acting on behalf of the ICB where Low Value Activity applies).
• Reviewing statutory provision requests in relation to MH needs for young people aged 18-25 under Section G of Education, Health and Care Plans (EHCP).
• Supporting the ICB in the application for Court of protection or Deprivation of Liberty Safeguards (DOLS).