Communities Programme Operations Coordinator

A registered charity based in London, using football to tackle some of the biggest challenges facing young people today. They make football accessible to over 7,000 children and young people every week through a financial assistance model that removes the barriers of cost and targets areas of greatest deprivation, bringing together young people from different socioeconomic backgrounds, ethnicities, and nationalities. In just six years they've grown from a £1m to a £5m organisation, and they're now at an inflection point, expanding beyond London and building towards reaching over 40,000 young people every week by 2031. They're a fast-paced, ambitious team based out of a modern office in London, and they're committed to the personal growth of every person who joins them.

If you want to do meaningful work, be given real responsibility from day one, and be part of something that no other sport-for-good charity in the UK has achieved — this is the place for you. Their commitment to inclusion isn't just something they create for the young people they serve — it's something they live as an organisation and is embedded into core values. They are committed to building a team that reflects the communities they work in, and they actively encourage applications from people of all backgrounds, ethnicities, and identities. They particularly welcome applications from women and people from underrepresented groups, who remain underrepresented in both the sport and charity sectors.

We know that the best idea wins regardless of who it comes from, and they are proud to be building an organisation where everyone has a place to play, belong, and progress.

PURPOSE OF ROLE

The foundation is on a mission to transform the lives of young people through the magic of football, ensuring everyone has the opportunity to play regardless of ability to pay, and delivering programmes that support young people’s development on and off the pitch. Their programmes reach over 6,500 young people in London each week – and in the next few months, they’re starting a new Community in Leicester. Their communities programme takes a place-based approach to football, delivering high-quality, inclusive sessions that create connection and foster community.

As their first hire in Leicester, you will play a central role in making the foundation a real and recognised presence supporting young people in the city. Working within the foundation's established programme frameworks and with close support from the London team, your focus in the early stages of the role will be on building the relationships, partnerships, and day-to-day operational foundations that drive the success of their new Leicester Community.

You will oversee the day-to-day delivery of the programme, coordinate scheduling, resources, records, and communications with participants, and ensure that every session runs smoothly and to a consistently high standard. To succeed in this role, you’ll be passionate about young people’s development and breaking down barriers to accessing sport. You will bring excellent organisational skills, reliability and attention to detail, confidence juggling multiple priorities in a fast-paced environment, clear communication, and a willingness to take initiative and learn.

The role is banded at the Entry level, but they welcome applications from people with more experience who are drawn to the challenge of starting something up in a new city. The role has strong potential to grow alongside the programme, and the person who takes it will have a real influence over our future programming in Leicester.

Key Responsibilities

• Launch the Communities programme in Leicester, working closely with the London team to get the first sessions off the ground.
• Coordinate the day-to-day delivery of the Communities programme across schools, community training sessions, and holiday camps, ensuring all sessions run smoothly.
• Manage schedules and resources across a range of facilities, coaches, and community partners, working to ensure all sessions deliver against the foundation’s quality standards.
• Maintain accurate performance data and documentation for the programme to support strong safeguarding and guide continuous improvement of the programme.
• Work collaboratively across teams to support a community programme that amplifies impact and contributes to the foundation’s broader goals and mission.

Communication & Stakeholder Management

• Act as the first point of contact for inbound communications from parents, schools and community partners, handling enquiries, resolving issues, and ensuring a seamless experience for everyone involved in the programme.
• Manage outbound programme communications, ensuring our messages are intentional, relevant, and reflective of the foundation's values.
• Build and maintain strong partnerships with schools, local authorities, community organisations, and other delivery partners, with the aim of expanding reach and deepening impact.
• Represent the Foundation at relevant events and forums, as needed, championing the role of community football in driving social change.
• Develop and maintain efficient operational systems and processes that enable the programme to scale while maintaining quality.
• Use data and participant feedback to continuously improve the player, school, and partner experience, ensuring insight drives decision-making.
• Support the collection, analysis, and presentation of programme data related to participation, quality, and financial performance to inform delivery and reporting.
• Support the strategic growth of the programme by contributing ideas and identifying opportunities to increase participation and remove barriers.
• Uphold the foundation’s safeguarding policies and values at all times across everything you do.