Clinical Operational Lead - Proactive Care Team | Central London Community Healthcare NHS Trust

We are recruiting a passionate and proactive Clinical and Operational Lead for a new Neighbourhood Proactive Care Service in Hertfordshire. This is an exciting opportunity to play a key role in delivering community-based, person-centred care for residents. The role will focus on holistic assessments, care coordination, addressing health inequalities and delivering on the strategic ambition of a ‘neighbourhood health service’. This role will have both an operational management and patient facing element.

This service will see the shift from reactive care to proactive identification by using risk stratification searches within Primary Care records. Identifying a cohort of patients who would benefit from targeted intervention to improve outcomes, enhance experience and reduce the likelihood of further unplanned admissions. The service will operate alongside other acute and community services, with the ability to step patients up into appropriate services - including the highly successful virtual ward models in South and West Hertfordshire.

This role presents as an excellent opportunity to work in a topical area of service delivery within the NHS right now and will provide the opportunity to gain service development skills. As this is a community-based role, with travel between patient homes, there is a requirement to hold a full, valid, UK driving licence and have access to a car to use for business purposes (unless you have a disability as defined by the Equality Act 2010).

You will be responsible for operational delivery of the service, leading and managing a multidisciplinary team. Working closely with a programme manager, you will test new models of care, identifying interventions which make the most difference to this patient cohort, and evaluating the success of the service. Clinically, you will be from a nursing, physiotherapy, or occupational therapy background and will have appropriate clinical experience to be able to support a cohort of residents with moderate to severe frailty who have had 2 or more unplanned admissions within the last year.

To act as an expert clinical resource to the neighbourhood, working clinically as required. To co-ordinate and maximise capacity within the Proactive Anticipatory Care Service, taking accountability for allocating patient caseloads to clinicians according to need and competence. Allocation should match available resource and the Clinical Operational Lead will be responsible for predicting required resources and ensuring monthly off duties are developed to reflect this demand.

To analyse and interpret patient, staff, and service needs. To develop and foster relationships and collaborative working with other health and social care agencies and providers. Ensure referrals into the service are responded to in an appropriate and timely fashion. To manage relationships and communications with GP Practices within that neighbourhood and escalate concerns as appropriate.

We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.

Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.

Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust’s values of Accountability, Inclusion, Compassion, and Empowerment.