Clinical Administrator | North Tees and Hartlepool NHS Foundation Trust

Reporting to the Specialist Services, the post holder will assist in providing an efficient, effective and comprehensive administrative support service for all clinical teams with Specialist Services and Health Centres, which are managed by the Specialist Services Administration Teams based in the University Hospital of Hartlepool.

To provide effective and efficient use and co-ordination of Patient Record Systems, such as SystmOne, Trakcare, ICE, Choose & Book, Winscribe and other clinical systems across services to support the smooth running of the clinical services and in response to the ever changing needs of the service.

To be responsible for maintaining up to date and accurate records in all patient record systems. Deal with both straightforward and complex enquiries from a range of sources.

To provide a high quality customer care first point of contact service. To deal with enquiries and provide general non–clinical advice and supporting Advice and guidance phone lines.

At North Tees & Hartlepool NHS Foundation Trust, we want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development.

To process Urgent and Routine referrals for the appropriate clinical teams into the electronic patient record systems within agreed timescales, ensuring that urgent referrals are prioritised as required.

To provide virtual / digital and telephone support for Patients and Clinical Teams, completion of patient questionnaires and serve as a liaison to clinical staff. Also supporting Attend Anywhere Video Consultations.

Answering Advice and Guidance phone line for UHT Rheumatology team. Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.

To have detailed knowledge and experience of Microsoft Office Packages, Winscribe / WinVoice Pro Audio Typing, Internet, IT & Email systems.

Provide day to day co-ordination within delegated team of service champions, delivering bespoke administrative support to specific services RTT tracking, Batch report audits, along with preparing Theatre packs for surgical services.

To provide support to the Specialist Services & Childrens Services Administration Hub Service Manager in the daily Operational Systems, Procedures, Induction and Training of new staff.

To create, apply, amend clinic rota templates for all clinical services, ensuring smooth running of all clinics. To provide support with patient experience activities.

Support the organisation in achieving the Trust vision of excellence in everything we do by promoting equal opportunities, fairness, equity and inclusion through best practice working, objectives and values.

To contribute to the review & evaluation of administrative systems and procedures and associated policies in order that improvements and developments can be made.

Deal with complex telephone queries, record and arrange prescription requests and making decisions which require specialist understanding of the services.

Act as the first point of contact for problems raised by patients and working to identify a solution to the problem, escalating when required.

To work in a supportive manner with other team members to ensure the smooth running of the work of the team, to enhance each other's strengths, and compensate for each other's weaknesses.