Director of Improvement | University Hospitals Dorset NHS Foundation Trust in Christchurch

This is a senior Trust wide leadership role, operating at executive level, with accountability for shaping and leading the organisation’s continuous improvement agenda. As Director of Improvement, you will provide enterprise level leadership for how continuous improvement is developed and sustained across the Trust. You will act as the Trust’s senior professional expert in continuous improvement, ensuring this agenda is fully integrated into corporate strategy, decision making and delivery.

Working as part of the Trust’s senior leadership community, you will advise, influence and support the Executive Team and Board, ensuring Patient First is positioned as a critical enabler of quality, safety, workforce sustainability and performance. You will also act as a senior system leader, representing UHD with authority at regional and national level and contributing to wider system leadership for improvement and collaboration. The role provides senior leadership to the Improvement Team and will deputise for the Chief Medical Officer within the portfolio as required.

Key Responsibilities:

• Further shape the Trust's approach to improvement, continuing to build a compelling vision for Patient First that inspires staff at every level.
• Build improvement capacity, capability and culture across the organisation so that every member of staff can contribute to improvement, supported by coaching, training and systematic methodologies.
• Collaborate closely with care groups and clinical directors to ensure improvement is embedded into clinical leadership and service (re)design.
• Work with senior leaders to ensure alignment with national priorities (NHS Long Term Plan, NHS People Plan) and external regulatory requirements (CQC, DHSC, ICS).
• Act as a senior system leader, representing UHD at local, regional and national levels - influencing policy and practice, contributing to academic research and professional networks, and ensuring the voices of patients and communities are central to improvement.

About Us:

University Hospitals Dorset NHS Foundation Trust (UHD) employs around 10,000 staff and provides highly regarded healthcare services to our local communities. We are in the midst of a significant and ambitious period of transformation, including major investment in our hospital estate, service redesign and a clear focus on delivering sustainable, high-quality care for the future. Key to this transformation is Patient First and our ambition to develop a sustainable culture of continuous improvement at UHD. At its heart is an acknowledgement that when staff thrive our patients experience sustained improvements in the quality and experience of their care.

Strategic Leadership:

• Lead the design, delivery and continuous evolution of Patient First, ensuring alignment with the Trust's strategic objectives, NHS Long Term Plan and ICS priorities.
• Work with the Executive Team to ensure improvement activity supports delivery of strategic themes, breakthrough objectives and statutory duties.
• Provide visible senior leadership, acting as a role model for values-led, inclusive leadership and championing a culture of continuous improvement.
• Lead the Trust's improvement function, ensuring clear objectives, accountability and professional development to maximise team effectiveness and impact within the organisation.
• Promote a culture of innovation, questioning the status quo and encouraging evidence-based practice.
• Develop and maintain a strong external profile, positioning UHD as a national exemplar in continuous improvement.
• Provide expert advice and horizon scanning to the Board and senior leaders on improvement, emerging trends and innovation opportunities (e.g. digital, AI, sustainability).

Improvement Delivery:

• Ensure the Patient First programme is underpinned by clear objectives, metrics, governance and benefits realisation.
• Evaluate the Patient First annual improvement programme plan and outcomes, ensuring systematic learning and embedding best practice across the organisation.
• Work closely with transformation, digital, workforce and organisational development leads, using structured improvement methodology to spread and scale new technologies, redesign clinical pathways and workforce roles in clinical and non-clinical services to deliver sustainable improvements for patients and staff.
• Continue the implementation of UHD's improvement strategy, ensuring measurable and sustainable improvements in patient care, operational efficiency and staff experience.