Patient Flow Co-ordinator - Medical Assessment Unit in Chorley

The Medical Assessment Unit (MAU) at Lancashire Teaching Hospitals is seeking a Patient Flow Coordinator to work alongside the Nurse in Charge to support patient flow, capacity management, and timely patient movement through the unit. This is a Monday to Friday, daytime role, focused on ensuring patients are admitted, transferred, and discharged efficiently and safely.

You will play a key part in coordinating activity across the MDT, helping to reduce delays and improve patient experience. Strong communication, organisation, and problem-solving skills are essential, along with the ability to work in a busy and fast-paced environment.

• Support the Nurse in Charge with patient flow, capacity, and operational coordination in MAU
• Manage admissions, transfers, and discharges to ensure timely patient movement
• Escalate delays, risks, and capacity issues in real time
• Liaise with bed managers, wards, and MDT to secure beds and support placement
• Update and maintain patient tracking systems and records accurately
• Prioritise patients based on clinical and operational need, escalating when required
• Follow up delays impacting flow (e.g., diagnostics, referrals, reviews)
• Support bed space preparation and patient movement when needed
• Communicate clearly and compassionately with patients, relatives, and staff
• Promote dignity, safety, and positive patient experience
• Escalate safety, staffing, or capacity concerns promptly
• Maintain confidentiality and comply with Trust policies
• Work effectively within a fast-paced MDT and maintain professionalism under pressure
• Contribute to audits, improvement work, and service development initiatives

The Patient Flow Coordinator plays a key role in supporting the Nurse in Charge to ensure safe, timely and efficient patient flow through the Medical Assessment Unit. The role focuses on coordinating admissions, transfers and discharges, reducing delays, and ensuring patients move through the system in a timely and well-organised way.

Working closely with the wider MDT, bed managers and ward teams, you will provide real-time updates, elevate delays, and help drive timely decision-making. This includes supporting discharge processes such as TTO requests, urgent summaries, and following up outstanding actions to avoid unnecessary delays. You will maintain accurate patient tracking systems and records, ensuring information is up to date, confidential, and compliant with Trust policy.

Strong prioritisation and communication skills are essential, as you will need to manage competing demands, elevate concerns appropriately, and support safe patient flow during busy periods. The role also involves supporting basic operational tasks such as preparing bed spaces and assisting with patient movement when required. You will consistently promote dignity, compassion, and excellent communication with patients, relatives, and staff, while contributing to service improvement and maintaining a calm, organised approach in a fast-paced environment.