Scheme Manager - Chester

Housing& Customer Services Coordinator (SCHEME MANAGER) - Older people's ServicesChester | 3‑Month Temporary Contract via Hays | Potential toExtend | 35 Hours Per Week

Your New company

You'll be joining a respected social housing provider with a strongReputation for delivering high‑quality services to older residents across theRegion. Their Older People's Services are entering an exciting period ofDevelopment, with a renewed focus on proactive housing management, customerWellbeing and service excellence. You'll be part of a supportive, collaborative A team that values customer‑first thinking, strong communication and a hands‑on approach. This organisation prides itself on creating safe, well‑managedEnvironments where older residents can thrive - and you'll play a key role inMaking that happen.

YourNew role

As Housing & Customer Services Coordinator, you will deliver high‑quality,Customer‑focused housing management within a retirement living scheme in Chester. This is a varied, fast‑pacedRole where you'll be the face of the service on-site, ensuring customers receiveResponsive support and the scheme operates safely and efficiently.

Your Responsibilities will include:

• Managing allocations and lettings in line with procedures, meeting void targets and maximising income
• Attending local authority allocations panels and liaising with care teams and key partners
• Ensuring health, safety, wellbeing and safeguarding responsibilities are met across the site
• Maintaining a regular on‑site presence, identifying and resolving housing or wellbeing concerns
• Delivering tenancy management, including enforcement and investigating ASB through to resolution
• Completing risk assessments, incident reporting and ensuring compliance with procedures
• Working closely with asset management to monitor repairs and keep customers updated
• Managing purchase orders and invoices promptly and accurately
• Supporting resident engagement, including arranging and leading service user meetings
• Responding to informal complaints within the required timescales
• Promoting effective partnership working with local authorities, care providers and third‑party agencies

What You'll need to succeed

• Knowledge of housing management legislation and tenancy management principles
• Ability to travel easily between sites in a reactive role
• Strong communication skills and confidence in engaging with diverse customers
• Excellent attention to detail and strong administrative capability
• Ability to work autonomously while contributing to a wider team
• Experience in Over 55's Housing or sheltered/retirement living services
• Resilience, adaptability and a customer‑first mindset

What You'll get in return

• Weekly pay
• Access to Hays temporary worker benefits and support
• Opportunity to gain experience as a respected social housing provider
• Potential for the contract to be extended based on performance and service needs
• This role offers the chance to make a genuine impact - supporting older residents, improving communities and contributing to a positive, customer‑focused team culture.