Administrator / Care Coordinator in Chester-le-Street

To provide high-quality administrative support to the practice, ensuring that patient records are accurately maintained and clinical information is processed efficiently. The post holder will undertake a range of administrative duties including clinical coding, record summarising, processing screening results, managing clinical correspondence and supporting data quality initiatives. The role will also include elements of care coordination, supporting patients to access appropriate services.

Generic responsibilities

All staff at Great Lumley Surgery have a duty to conform to the following:

• Equality, Diversity and Inclusion: A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential.
• Safety, Health, Environment and Fire (SHEF): This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.
• Confidentiality: The organisation is committed to maintaining an outstanding confidential service.
• Quality and Continuous Improvement (CI): To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it.
• Induction: At Great Lumley Surgery, you will be required to complete the induction programme and the practice management team will support you throughout the process.
• Learning and development: The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role.
• Collaborative working: All staff are to recognise the significance of collaborative working and understand their own role and scope.
• Managing information: All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care.
• Service delivery: Staff will be given detailed information during the induction process regarding policy and procedure.
• Security: The security of the organisation is the responsibility of all personnel.
• Professional conduct: All staff are required to dress appropriately for their role.
• Leave: All personnel are entitled to take leave.

Primary key responsibilities

• To code clinical information in line with the practice document management policy.
• Distributing clinical documents to clinical staff.
• Processing and distributing incoming correspondence.
• To maintain the computer clinical system in an accurate and secure manner.
• Summarise medical records and code the information into the practice clinical system (emis).
• Process changes to patient registration, deduction of record and new patient registrations.
• Monitor workflow manager.
• General administration within the department as required and directed by the management team.
• Maintain a clean, tidy, effective working area at all times.
• Administrative support to the practice to help it achieve its targets and requirements.
• Accurate and precise note taking throughout practice meetings and follow up actions as needed.
• Any other tasks allocated by the practice management team.
• Acting as a point of contact for patients, families and carers.
• Proactively identifying patients who would benefit from personalised care and care planning.
• Helping patients to navigate services, access appointments and understand their care plans.
• Maintaining accurate records and contributing to service evaluation and improvement.