At a Glance
- Tasks: Evaluate overseas qualifications and support service enquiries for individuals and organisations.
- Company: Join Ecctis Ltd, a leader in credential evaluation with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a Disability Confident employer and contribute to an inclusive workplace.
- Why this job: Make a real difference by helping individuals achieve recognition for their qualifications.
- Qualifications: Fluent in Chinese with experience in customer service or administration.
The predicted salary is between 27.72 - 27.72 £ per hour.
The Information Officer (IO) works within the Individual Services Group (ISG) to deliver services to individuals and organisations (e.g. universities), as part of a Government Recognition Services (GRS) contract. They are experts in credential evaluation and use their knowledge to assess applications and support with service enquiries.
Service delivery
- Evaluate overseas qualifications, ensuring we meet service levels and quality standards in accordance with internal methodology and processes.
- Achieve Key Performance Indicators (KPI’s) to support service delivery.
- Answering enquiries from individual applicants and member organisations, this could include - Phone calls, Live chat, Written enquiries, Reassessment requests & Complaints.
Service Integrity
- Supporting the quality assurance processes as resource requires.
- Ensure necessary counter-fraud measures are carried out.
- Following policies, procedures and adhering to GDPR principles.
- Supporting with the coaching and development of colleagues, delivering feedback constructively.
Organisation Collaboration
- Work collaboratively with appropriate teams and departments to ensure accurate outcomes for both applicants and GRS contractual requirements.
- Engaging and/or supporting with the delivery of effective training sessions.
- Supporting across the business area where required, contributing to the overall objectives of GRS to meet their contractual requirements.
Other
- Abide by the Company’s policies and procedures, and actively promote with the team.
- Abide by the Company’s Health and Safety policies and procedures, whilst giving consideration to your own health and safety and that of colleagues.
- Any other reasonable duties as required.
Proud member of the Disability Confident employer scheme.
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