At a Glance
- Tasks: Lead a team of Contact Centre Agents and deliver exceptional customer service.
- Company: Pinnacle Group Limited, a dynamic company in Chelmsford.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive environment with a focus on performance and service improvement.
- Why this job: Make a real difference by coaching and mentoring your team to success.
- Qualifications: Experience in customer service and strong problem-solving skills.
The predicted salary is between 27900 - 34100 £ per year.
Pinnacle Group Limited in Chelmsford is seeking a Senior Customer Service Advisor to lead a team of Contact Centre Agents within the 24/7 Pinnacle Connect operation.
You will deliver outstanding service while coaching colleagues and maintaining high standards.
This role requires flexible hours, including weekends and bank holidays, and a track record of resolving complex issues in a busy contact centre.
- You will drive performance, mentoring, and service improvements to benefit clients and
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