Primary Care Workforce Project Officer - Band 5 in Chelmsford

The proposed Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHS's ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Essex. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the proposed Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.

Funded by Health Education England (HEE) and NHSE/I, the Primary Care Training Hub is responsible for bringing together education and training resources from NHS organisations and community providers, as well as local authorities. Training Hubs are the go-to place for any information about primary care workforce, education and development and are vital to supporting the transformation of primary care, through developing the current and new workforce required to deliver world-class patient care across the system.

Training Hubs are responsible for implementing a wide range of recruitment and retention initiatives including:

• Career development and support for all staff in primary care from new to practice to mid and late career
• Approval of Training Practices and Educators
• Support PCNs with the breadth of workforce planning and embedding new roles through the Additional Roles Reimbursement Scheme (ARRS)
• Procurement and development of education and training for the primary care staff.

The Primary Care Workforce Project Officer plays a pivotal role as part of the Training Hub management team. A key focus of the role is supporting PCNs and their provider partners to undertake effective workforce planning to inform regional and national workforce plans. By designing, developing and managing a wide range of programmes, the role supports Primary Care to recruit, develop and retain their workforce.

As the ICB transitions to become a leaner, more focused strategic commissioning organisation, the post holder will be expected to support the directorate in delivering on the three fundamental shifts set out in the NHS 10-year plan:

• From Treatment to Prevention: Embedding preventative, personalised and population-based approaches to commissioning.
• From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.
• From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence-based improvement.

KEY DUTIES AND RESPONSIBILITIES

To deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:

• Policy and service development: Provide administrative support to the Training Hub, including agenda planning, minutes, action logs and provide support to deliver actions. Design and develop reports and presentations and deliver these to wide audiences across the ICB. Manage the planning and delivery of initiatives including developing project plans, delivering on milestones, and reporting to NHSEI and HEE as required. Build and maintain relationships with senior internal and external stakeholders, ensuring effective and timely communication of projects, programmes and initiatives. Support implementation of policy and/or service developments related to primary care workforce. Support team to ensure compliance with relevant ICB policies. Completes surveys or evaluations to support policy implementation.
• Strategy and analysis: Understanding of complex data relating to primary care workforce. Helps present insights and reports, drawing on complex data, that can be used to inform decision making and delivery. Use of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverables.
• Planning and organisation: Support development and delivery of project plans relating to primary care workforce, helping develop effective arrangements to support governance, risk management, escalations and reporting. Support coordination of meetings and events to support delivery of project plans. Capturing effective minutes, actions and decisions from meetings and events. Manage competing priorities, prioritising own resources to effectively deliver agreed tasks or projects. Ensure accurate reporting and records management. Support delivery and monitoring of business plan for primary care workforce.
• Communications and Partnerships: Work collaboratively, modelling inclusive, respectful and compassionate behaviours. Supports development of high-quality written and verbal briefings. Build strong, trust-based relationships across the ICB as needed. Supports effective engagement with patients and the public as required. Work effectively in multi-disciplinary teams to help deliver agreed projects/manage directorate. Effective management of complex, sensitive and challenging information.
• Financial and resource management: Supports delivery of budget for primary care workforce including effective budget reporting as required. Supports procurement of relevant services.
• Team management and capability building: Supporting directorate oversight of workforce reporting, including reporting on key HR metrics. Supports wider understanding of projects across the ICB and system. Able to influence in order to deliver effectively through others. Support the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB Blueprint. Work collaboratively with system partners to facilitate transitional arrangements. Maintain a focus on quality, safety and affordability during transition. Supporting effective Information Asset Management for the team.
• Other: Use initiative and work independently as needed to deliver on requirements of the role. Primarily desk-based work that requires use of visual display units, focused concentration and frequent participation in online or in-person meetings. Able to use software required to develop reports, including ability to deliver high-quality documents through Microsoft suite (Word, PowerPoint, Excel).
• Flexibility and evolving responsibilities: As the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organisation, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.

KEY RELATIONSHIPS

The post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:

• ICB Business Support Team
• SIRO, DPO and Information Governance teams
• Local Authority partners
• Higher Education Institutes
• Primary Care Partners
• NHS Providers
• NHSEI regional partners
• VCFSE sector, local health entrepreneurs, campaigns groups and social media influencers and local employers