At a Glance
- Tasks: Lead a team of contact centre Advisors and ensure exceptional customer service.
- Company: Pinnacle Group, a dynamic company focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for personal development.
- Other info: Join a supportive team with a focus on growth and success.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
The predicted salary is between 20250 - 24750 £ per year.
Pinnacle Group is seeking a Customer Service Manager to lead a team of contact centre Advisors at our Chelmsford site.
This role focuses on maintaining service levels, coaching staff, and delivering exceptional customer experiences across multiple channels.
You'll manage shift operations, monitor KPIs, and ensure compliance with policies while supporting onboarding and development opportunities for your team.
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