At a Glance
- Tasks: Lead a diverse team in delivering exceptional facilities and retail services.
- Company: Join Aramark, a global leader in customer service across food and facilities.
- Benefits: Enjoy a competitive salary, generous leave, and numerous employee perks.
- Other info: Be part of an inclusive workplace that values growth and development.
- Why this job: Make a real difference in a healthcare environment while advancing your career.
- Qualifications: Proven leadership experience in service environments and strong client management skills.
The predicted salary is between 40500 - 49500 £ per year.
Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play.
United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.
Reach for Remarkable
Lead Excellence. Inspire Teams. Make a Real Difference.
Are you an experienced operational leader looking for your next challenge?
Do you thrive in fast-paced environments where service excellence, people leadership, and customer experience are at the heart of everything you do?
Aramark UK is looking for an exceptional General Manager to lead our Soft Facilities Management and Retail operations at Catterick Integrated Care Centre.
This is an opportunity to take ownership of a high-profile NHS environment, driving operational excellence while ensuring the highest standards of cleanliness, safety, compliance, and customer service.
As General Manager, you'll lead a diverse team responsible for delivering critical support services across the site, with a key focus on maintaining exceptional cleaning and infection control standards.
You'll also oversee retail operations, manage key subcontracted services, and build strong client relationships, ensuring every aspect of the contract exceeds expectations.
This is more than just a management role. It's an opportunity to positively impact patients, visitors, staff, and the wider community every single day.
What's in it for you?
- Competitive salary of £40,000 DOE
- Generous annual leave allowance, increasing with service
- Opportunity to purchase additional annual leave
- Company pension contribution
- Life assurance cover
• Access to our Employee Benefits App, including
- Online GP services
- Employee Assistance Programme
- Hundreds of discounts and savings on shopping, travel, and leisure
- Ongoing training, development, and apprenticeship opportunities
- Excellent career progression with a company that loves to promote from within
- What You'll Be Doing
As the operational lead for the site, you will
- Take full ownership and accountability for the operational and financial performance of the contract.
- Lead the delivery of all Soft FM services, ensuring standards consistently exceed NHS healthcare cleanliness, infection prevention, and compliance requirements.
- Drive a culture of service excellence, ensuring outstanding experiences for patients, visitors, clients, and colleagues.
- Manage and develop a multi-disciplinary team, creating a positive, high-performing workplace culture.
- Oversee the successful operation of the on-site retail outlet, ensuring effective stock management, merchandising, waste control, and profitability.
- Ensure retail pricing, product ranges, and service delivery meet company and client expectations.
- Develop strong working relationships with suppliers, subcontractors, and key stakeholders, maximising service quality and commercial performance.
- Manage subcontracted services including waste management, window cleaning, and other specialist support services.
- Analyse financial and operational performance, identifying opportunities for continuous improvement and growth.
- Ensure all documentation, audits, reporting requirements, and compliance obligations are completed accurately and on time.
- Drive innovation and operational improvements that enhance service quality, efficiency, and financial results.
About you
- Significant leadership experience within Facilities Management, Hospitality, Retail, Catering, or other large-scale service environments.
- Strong commercial awareness and experience managing budgets, costs, and financial performance.
- Proven experience leading and developing diverse operational teams.
- A track record of delivering success within highly regulated environments.
- Excellent client and stakeholder management skills.
- Strong organisational, planning, and problem-solving abilities.
- The confidence to analyse performance data and turn insights into meaningful action.
- Resilience, adaptability, and the ability to thrive in a dynamic operational setting.
- A passion for delivering outstanding customer experiences and service excellence.
- Additional Requirements
- Have the right to work in the UK.
- Successfully complete enhanced security clearance and Ministry of Defence vetting.
- Comply with all information security, safeguarding, and operational security requirements.
- Maintain the highest standards of professionalism, integrity, and conduct at all times.
Why Aramark UK?
At Aramark UK, we believe in creating opportunities for our people to grow, succeed, and make a meaningful impact.
We're proud to be a Disability Confident and Forces Friendly employer, committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to achieve their full potential.
Ready to lead where it matters most?
Join a team delivering vital services within a unique healthcare environment and play a key role in shaping exceptional experiences for patients, visitors, and staff.
What You'll Be Doing
As the operational lead for the site, you will
- Take full ownership and accountability for the operational and financial performance of the contract.
- Lead the delivery of all Soft FM services, ensuring standards consistently exceed NHS healthcare cleanliness, infection prevention, and compliance requirements.
- Drive a culture of service excellence, ensuring outstanding experiences for patients, visitors, clients, and colleagues.
- Manage and develop a multi-disciplinary team, creating a positive, high-performing workplace culture.
- Oversee the successful operation of the on-site retail outlet, ensuring effective stock management, merchandising, waste control, and profitability.
- Ensure retail pricing, product ranges, and service delivery meet company and client expectations.
- Develop strong working relationships with suppliers, subcontractors, and key stakeholders, maximising service quality and commercial performance.
- Manage subcontracted services including waste management, window cleaning, and other specialist support services.
- Analyse financial and operational performance, identifying opportunities for continuous improvement and growth.
- Ensure all documentation, audits, reporting requirements, and compliance obligations are completed accurately and on time.
- Drive innovation and operational improvements that enhance service quality, efficiency, and financial results.
About you
- Significant leadership experience within Facilities Management, Hospitality, Retail, Catering, or other large-scale service environments.
- Strong commercial awareness and experience managing budgets, costs, and financial performance.
- Proven experience leading and developing diverse operational teams.
- A track record of delivering success within highly regulated environments.
- Excellent client and stakeholder management skills.
- Strong organisational, planning, and problem-solving abilities.
- The confidence to analyse performance data and turn insights into meaningful action.
- Resilience, adaptability, and the ability to thrive in a dynamic operational setting.
- A passion for delivering outstanding customer experiences and service excellence.
- Additional Requirements
- Have the right to work in the UK.
- Successfully complete enhanced security clearance and Ministry of Defence vetting.
- Comply with all information security, safeguarding, and operational security requirements.
- Maintain the highest standards of professionalism, integrity, and conduct at all times.
What's in it for you?
- Competitive salary of £40,000 DOE
- Generous annual leave allowance, increasing with service
- Opportunity to purchase additional annual leave
- Company pension contribution
- Life assurance cover
• Access to our Employee Benefits App, including
- Online GP services
- Employee Assistance Programme
- Hundreds of discounts and savings on shopping, travel, and leisure
- Ongoing training, development, and apprenticeship opportunities
- Excellent career progression with a company that loves to promote from within
- #J-18808-Ljbffr
General Manager in Catterick Garrison employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Catterick Garrison
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like General Manager at Allscreens Nationwide Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Allscreens Nationwide Ltd or be willing to refer you for that General Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Allscreens Nationwide Ltd who’s on the lookout for their next General Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time General Manager role at Allscreens Nationwide Ltd!
We think you need these skills to ace General Manager in Catterick Garrison
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Allscreens Nationwide Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Allscreens Nationwide Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
