At a Glance
- Tasks: Manage front desk duties, assist patients, and ensure smooth communication.
- Company: Park Medical Practice, a supportive healthcare environment.
- Benefits: Part-time hours, professional development, and a friendly team atmosphere.
- Other info: Flexible work across sites with opportunities for growth.
- Why this job: Make a difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and IT proficiency required.
The predicted salary is between 23000 - 26000 £ per year.
Care Navigator/ Receptionist (fixed term)
Park Medical Practice - Care Navigator/Receptionist. Part time position (7:45 am 6:30 pm) reporting to the Patient Services Manager.
Overview: The role is to manage front desk and telephone duties, ensuring timely response to patient and staff inquiries, and to signpost patients to the appropriate clinician or service.
Key Responsibilities
- Direct patients appropriately to relevant services.
- Provide excellent written and verbal communication with patients, carers, voluntary, social, primary and secondary care providers.
- Demonstrate strong IT skills and maintain confidentiality.
- Respond appropriately to emergency situations and report incidents that compromise health & safety.
- Signpost patients to the most appropriate service.
- Book appointments, give out test results following practice guidelines, arrange home visits, and process emails/prescription requests.
- Provide general reception duties including greeting and directing patients/visitors, registering new and temporary patients, handing out reports/prescriptions/patient information, preparing and tidying consulting rooms, maintaining health & safety awareness, housekeeping of the waiting area, and chaperoning as requested.
- Input and extract information from the computer system, collect and receipted payments for non NHS services, and open/close the surgery.
- Attend performance & development reviews and training as required.
- Perform rapid health triage and other duties as required.
- Learning and Development
Individual induction, regular reviews, annual appraisal and personal development plans will be provided.
Training needs will be identified and undertaken as part of professional growth.
Equality and Diversity
The post holder must cooperate with all policies and procedures designed to ensure equality of employment, treating all co workers, patients and visitors equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion, etc.
Patient confidentiality must be respected at all times.
Rehabilitation of Offenders Act 1994
Due to the nature of this work, the position is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order 1995.
Applicants may not withhold information about convictions which are otherwise spent; failure to disclose may result in disciplinary action or dismissal.
Job Description Agreement
The responsibilities listed are illustrative and not exhaustive.
All members of staff should be prepared to work flexibly across sites and cover colleagues' annual leave and sickness as required.
Care Navigator/ Receptionist (fixed term) employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/ Receptionist (fixed term)
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Care Navigator/ Receptionist (fixed term)
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Allscreens Nationwide Ltd, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Allscreens Nationwide Ltd.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Allscreens Nationwide Ltd.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Allscreens Nationwide Ltd can really resonate with interviewers and show your commitment to the field.
