At a Glance
- Tasks: Support critical business applications and troubleshoot user issues while gaining hands-on experience.
- Company: Rapidly expanding financial services organisation in South Wales with a dynamic culture.
- Benefits: 25 days annual leave, private healthcare, training opportunities, and staff socials.
- Other info: Hybrid working available with excellent career progression opportunities.
- Why this job: Join a growing team and kickstart your career in IT with exciting projects.
- Qualifications: Recent graduate or some experience in application support; strong communication skills required.
The predicted salary is between 27900 - 34100 £ per year.
A job opportunity has arisen for a Junior Application Support Analyst to join a highly established and rapidly expanding financial services organisation based in South Wales. The organisation is in an ambitious period of change and transformation, so this role offers great scope for career progression plus the opportunity to work on several interesting projects. This position offers hybrid working and can be based at either the central Cardiff or Newport offices.
The Junior Application Support Analyst will help to maintain the stability, reliability and usability of critical business applications, while gaining hands-on experience across incident management, system monitoring, user support, testing, documentation and application deployments.
Key Responsibilities:
- Assisting in logging, investigating and resolving application incidents to agreed service levels
- Monitoring application performance and system alerts, escalating issues as and when required
- Providing support to users and helping to troubleshoot any application issues
- Maintaining and updating knowledge base articles, support guides and user documentation
- Supporting application releases and carrying out post-deployment checks
This role offers excellent scope for career progression, with the opportunity to learn application support, ITIL processes and testing as part of a highly successful and growing team.
The successful candidate should be able to demonstrate the following:
- You should either be a recent graduate with a degree in Computer Science / IT / Information Technology or a similar subject, or have some commercial experience working as a Junior Application Support Analyst or in a similar role (e.g. IT Graduate, Junior Software Developer etc.)
- Excellent communication and customer service skills
- An interest in IT systems and application support
- Strong analytical, organisational and problem-solving skills
- If you have any experience using GitHub, supporting SaaS applications, this would be an advantage
- Any exposure to software testing and/or experience working in a Financial Services organisation/environment would also be an advantage
The organisation offers a great working environment plus a benefits package that includes:
- 25 days annual leave plus bank holidays
- Additional day's annual leave on birthday
- Option to purchase extra annual leave (up to 5 days)
- 4X life assurance
- Private healthcare scheme (after one years' service)
- Employee Assistance Programme
- Health and wellbeing benefits including eye tests
- Staff Socials
- Training and development opportunities
- City centre location
Junior Application Support Analyst in Cardiff employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Application Support Analyst in Cardiff
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Allscreens Nationwide Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Junior Application Support Analyst in Cardiff
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Allscreens Nationwide Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Allscreens Nationwide Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Allscreens Nationwide Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Allscreens Nationwide Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Allscreens Nationwide Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
