At a Glance
- Tasks: Be the first point of contact, delivering top-notch customer service and support.
- Company: Join Hafod, a supportive employer committed to making a difference.
- Benefits: Enjoy a competitive salary, flexible working, and no weekend shifts.
- Other info: Hybrid working model with opportunities for personal growth.
- Why this job: Make a real impact by helping customers and resolving their issues daily.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24081 - 29433 £ per year.
Make a difference every day as a Customer Experience Specialist at Hafod. Our Customer Experience team is primarily based at our Head Office in Cardiff, but subject to business needs we do offer the option for working 1 day a week from home. This is an 18 month fixed term, full time position, working 36 hours per week. Our teams work Monday to Friday, with no weekend shifts and we offer the opportunity for flexible working.
What you’ll be doing:
- You will be the first point of contact for the organisation, working closely with both customers and colleagues to deliver excellent customer service and administrative support.
- You’ll be responsible for responding to all incoming enquiries in a timely and professional manner.
- Reporting to the Customer Experience Team Leader, your role will be providing assistance for our customers through resolving issues and responding to urgent requests.
- Providing a point of experience and knowledge for customer queries and ensuring that all calls are handled efficiently to reach a satisfactory resolution.
You can find the full job description attached for a more detailed overview of the role.
Proud member of the Disability Confident employer scheme.
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