At a Glance
- Tasks: Register GP referrals and book outpatient appointments while providing excellent patient service.
- Company: Join East Kent Hospitals, a leading NHS Trust dedicated to patient care.
- Benefits: Gain valuable experience in healthcare with a supportive team environment.
- Other info: Be part of a diverse team focused on continuous improvement and professional growth.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: Strong communication skills and a positive attitude towards patient care.
The predicted salary is between 37035 - 45265 £ per year.
The Patient Service Centre is a hard-working team who are highly motivated and effective. As a large NHS Trust, we operate Outpatient services at six sites, providing key services as part of the patient pathway. We work hard as a team to ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges, recognising that both professional and pastoral care for our teams is a priority.
Main duties of the job:
- This role involves registering the GP referrals as they come in from the GP and other health care providers and booking the initial Outpatient or Radiology appointment with the patient; speaking to patients with a positive, friendly and helpful attitude.
- Making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
- Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department.
- Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, which could be from cancelling an appointment or rescheduling an appointment.
- The post holder will be required to work across many IT systems to complete tasks.
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates for a Skilled Worker Visa for roles that are eligible at the time of application.
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