At a Glance
- Tasks: Provide first-line IT support and resolve incidents for users across the business.
- Company: Join Marshall, a family-owned British company with a rich history since 1909.
- Benefits: Enjoy 27 days holiday, matched pension contributions, and potential hybrid working.
- Other info: Flexible working patterns and excellent opportunities for career growth.
- Why this job: Kickstart your IT career in a dynamic environment with full training provided.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 40000 - 45000 £ per year.
- IT Service Desk Administrator (12 month fixed term contract)
- Competitive salary and remuneration package including, 27 days holiday, pension contributions matched up to 9%
- Office location is Cambridge with parking
- This role will initially be based on site, over time some hybrid working may be possible
- We can offer flexibility around working patterns
- Marshall, an independent, family-owned British company, proudly helping our customers move forwards since 1909
Why join Marshall in this role?
This is an exciting opportunity to join the Marshall IT Service Desk Team on a 12 month FTC and be at the forefront of Information Technology within a defence focused business.
You will be front of house, supporting the day to day operational support services.
We are keen to hear from people with customer service experience who are looking to embark on a career within an IT business function.
Your responsibilities in this role include
- Provide first point of contact & 1st line triage for users across the businesses.
- Provide technical support and advice via the ticketing and telephone system and ; responding to incidents and service requests raised within the Service Desk.
- Resolve incidents and requests in line with SLA's while remaining compliant with security standards to the satisfaction of the customer.
Where a 1st line resolution is not possible, you will elevate to other support teams or the Service Desk Manager with full triage documented.
- Communicate with users and stakeholders regarding incident and service request progress. Ensuring that these communications are documented within the ticket.
- Provide a professional and positive front of house interaction with customers and visitors to the department.
- Produce and maintain knowledgebase articles and procedures to allow transfer of knowledge within the team and wider business.
- Developing a general understanding of the IT technologies used across the businesses.
- Work closely with the 2nd and 3rd line IT Teams.
Apply if you have most of the following
- Able to work collaboratively with colleagues or independently with limited supervision.
- Strong communication both written and verbal with ability to articulate with customers across the business at various levels of technical understanding.
- Essential understanding of the requirements of working in a customer environment.
- Understanding of the aims and objectives of our business and the functionality that it delivers to our customers.
- Strong attention to detail.
- Have the initiative to "get it done"
- Willing to learn and turn their hand to new tasks.
- Experience writing user guides and processes.
- Ability to Multitask
This role is suitable for someone who is still at the beginning of their IT career, comes from a customer support background or looking for a career change.
Full training will be given for the role.
IT Service Desk Administrator (12 month fixed term contract) in Cambridge employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Administrator (12 month fixed term contract) in Cambridge
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Allscreens Nationwide Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Administrator (12 month fixed term contract) in Cambridge
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Allscreens Nationwide Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Allscreens Nationwide Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Allscreens Nationwide Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Allscreens Nationwide Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Allscreens Nationwide Ltd.
