At a Glance
- Tasks: Be the friendly face for homeowners and customers, managing estates and resolving issues.
- Company: Join LiveWest, a community-focused organisation dedicated to creating homes for everyone.
- Benefits: Enjoy hybrid working, generous leave, health perks, and personal development opportunities.
- Other info: Embrace a diverse workplace that values every voice and contribution.
- Why this job: Make a real impact in your community while growing your career in a supportive team.
- Qualifications: Experience in leasehold or estate management and a passion for customer service.
The predicted salary is between 27000 - 33000 £ per year.
We’re looking for a Homeownership and Commercial Officer to join our Homeownership and Commercial Services team.
In this busy and varied role, you’ll be the first point of contact for shared owners, leaseholders, retirement leaseholders, homeowners receiving our services, and commercial and market‑rent customers.
You’ll provide a friendly and responsive service across all aspects of block and estate management.
Working closely with colleagues across Live West, you’ll make sure services are well‑coordinated, great value for money and delivered in line with legislation, best practice and our values.
Key Responsibilities
- Act as a trusted and professional point of contact for shared owners, leaseholders and commercial and market rented customers.
- Support the management of blocks and estates by working effectively with colleagues across a wide range of teams and carrying out scheme and customers visits when required.
- Build constructive and professional relationships with colleagues, customers and contractors.
- Provide guidance and information on leases, transfers, and tenancy agreements to customers and colleagues.
- Handle customer issues with empathy, clarity and fairness. Assist with resolving complaints and contributing towards overall customer satisfaction.
- Work collaboratively with the Service Charge Team to review budgets, ensuring accuracy, legal compliance and value for money.
- Manage legal enquiries and documentation for property resales, lease extensions, and deed of variations.
- Why join Live West
You’ll be part of an organisation that puts customers first, supports flexible ways of working and encourages people to grow, innovate and collaborate.
You’ll have the chance to make a real difference to customers across a varied patch while being supported by a knowledgeable and friendly team.
This role is being offered on a full time, permanent basis working 37 hours per week. This is a field based role, based at Tolvaddon with travel to patches as required.
We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory basic DBS check.
About The Candidate
To be successful in your application for the role of Homeownership and Commercial Officer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:
- Experience of working in leasehold management, block or estate management, or a related profession.
- Understanding of leases and conveyances.
- Knowledge of legislation affecting leaseholders, including Section 20 consultation, service charges and lease extensions.
- Experience of maximising income and minimising rent loss.
- Excellent customer focus with the ability to manage and resolve complaints effectively.
- Ability to work collaboratively with colleagues across Property Services, Service Charge teams and Neighbourhoods.
- A full, valid UK driving licence and access to a suitable vehicle.
- TPI / CIH qualification or relevant equivalent expertise through experience or other relevant qualification.
- An understanding of block and estate management.
Please note: This role is not eligible for Co S. Applicants must have the right to work in the UK for the full duration of the role without requiring a Co S.
- Our Reward and Benefits
- Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
- Generous
- Annual
Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and
Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
About Us
At Live West, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.
Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers.
Collaboration is at the heart of Live West, and we believe that we achieve more when we deliver together.
As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers.
We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.
We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential.
Together, we are building brighter futures for everyone.
Inclusion at Live West
At Live West, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered.
We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive.
As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.
We welcome individuals of all backgrounds, experiences, and perspectives to join our team.
Live West is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.
Join us in our mission to create vibrant and inclusive communities. Make a difference with Live West, where every voice is heard, and every contribution is valued.
You can read more about Inclusion at Live West by visiting our website.
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Homeownership and Commercial Officer in Camborne employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Homeownership and Commercial Officer in Camborne
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Allscreens Nationwide Ltd.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Allscreens Nationwide Ltd? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Allscreens Nationwide Ltd's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Homeownership and Commercial Officer in Camborne
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Homeownership and Commercial Officer role at Allscreens Nationwide Ltd, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Allscreens Nationwide Ltd operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Allscreens Nationwide Ltd. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Allscreens Nationwide Ltd.
