At a Glance
- Tasks: Support reception, manage calls, and provide excellent customer service.
- Company: Local Authority in Nottingham with a commitment to equality.
- Benefits: Competitive pay rate and potential for contract extension.
- Other info: Immediate start available; perfect for students seeking flexible work.
- Why this job: Gain valuable experience in a professional environment while helping your community.
- Qualifications: Strong communication skills and customer service experience required.
We are working closely alongside a Local Authority in Nottingham to assist with the appointment of a Business Support Assistant, on a 6.5-month contract, highly likely to be extended at clients discretion.
Rate of Pay: £13.26 - £17.14 per hour
Summary:
The Business Support Assistant role will also support reception cover, telephone services, internal communications, room bookings, customer feedback and day-to-day administrative functions, while ensuring customer service, security and health and safety standards are maintained.
Responsibilities:
- Manage all incoming calls to Reception, ensuring callers are answered within agreed SLAs and transferred efficiently to the appropriate person or service.
- Provide advice and guidance to callers where appropriate.
- Greet all visitors and provide a professional, efficient and customer-focused reception service.
- Provide first-tier advice and general information on Council services and partner organisations.
- Provide reception cover on a rota basis and represent the professional face and voice of Nottinghamshire County Council.
- Maintain the internal County telephone directory, ensuring information remains accurate and is updated promptly.
- Experience providing high-quality customer service in a reception, front-of-house or customer-facing environment.
- Excellent verbal communication skills and a polite, professional telephone manner.
- Ability to greet and assist visitors in a friendly, efficient and professional manner.
- Ability to provide clear frontline advice and general information to customers.
- Ability to manage incoming calls efficiently and work within agreed service level requirements.
Please note:
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K.
Important:
Incase the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.
We are committed to equality in the workplace and is an equal opportunity employer.
Business Support Assistant employer: Allscreens Nationwide Ltd
The Royal Free London NHS Foundation Trust is an exceptional employer, offering a dynamic work environment where patient care and safety are paramount. With a commitment to employee growth through flexible hours, generous benefits, and advanced training opportunities, staff can thrive in their careers while making a meaningful impact on the lives of over 1.6 million patients. Join us in a forward-thinking organisation that values teamwork and innovation in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Allscreens Nationwide Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Allscreens Nationwide Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Allscreens Nationwide Ltd.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Allscreens Nationwide Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Allscreens Nationwide Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
