At a Glance
- Tasks: Process changes in household rates, exemptions, and support customer enquiries.
- Company: Join Triumph Consultants, a dynamic team in local government services.
- Benefits: Earn £14.36 per hour with flexible working hours and potential for contract extension.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Experience with NEC RB Live and understanding of business rates legislation required.
The predicted salary is between 14.36 - 14.36 £ per hour.
Location: Newcastle-under-Lyme, Staffordshire, ST5 1BL
Triumph Consultants are looking for a Business Rates and Revenue Officer to process changes in household, exemptions, discounts, payment plans and support with telephone calls. Contract is for 5 months in Newcastle-under-Lyme, Staffordshire, ST5 1BL.
Pay Rate: £14.36 per hour PAYE
Hours per week: 37 Monday – Friday, normal working hours
Key requirements:
- Experience of working with NEC RB Live and NEC document management system (Image)
- Have a good understanding of Business rates legislation
- Experience in supporting processes relating to billing, collection and recovery of business rate debt or previous Council Tax experience
- Ability to apply business rates exemptions, discounts and rateable value changes
- Ability to process all changes in NEC RB Live from a document management system
- Experience of working within a Local Government Revenues Services team
Key responsibilities:
- Resolve straightforward enquiries across all Council service areas, supported by information and guidance.
- Complete straightforward rules-based tasks for at least four service areas which may include but are not limited to; council tax, benefits, business rates, housing advice, waste, debt recovery, operational services, planning, environmental services, licensing, housing.
- Complete moderately complex cases and tasks for one service area where functional knowledge and skills are required.
- Set up cases with all required information to hand over to specialist services teams for resolution, where these cannot be resolved within the Customer Services team.
- Access and accurately update all relevant information systems, both customer and back office ensuring that the master customer record is updated and maintained through verification and validation, and in accordance with Data Protection principles.
Reference: Newcastle-Under-Lyme RQ1764608 Business Rates and Revenues Officer Job Ref: RQ1764608
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Business Rates and Revenue Officer employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Business Rates and Revenue Officer
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Allscreens Nationwide Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Allscreens Nationwide Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Business Rates and Revenue Officer
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Allscreens Nationwide Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Get to Know Public Sector Values
Before your interview with Allscreens Nationwide Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Allscreens Nationwide Ltd.
