At a Glance
- Tasks: Support customers with frame and lens selection via email, live chat, and phone.
- Company: Leading independent online retailer with a stellar reputation.
- Benefits: 26 days annual leave, modern office, and opportunities for growth.
- Other info: Flexible hours and a dynamic work environment await you!
- Why this job: Move away from traditional practices and enhance your optical knowledge.
- Qualifications: Experience as an Optical Assistant and strong customer service skills.
The predicted salary is between 20250 - 24750 £ per year.
Location: Bury, Greater Manchester
Hours: 30 - 37.5 hours per week | Full or Part Time
About the Opportunity
We are working with a leading independent online retailer to recruit an experienced Optical Assistant to join their head office team near Bury, Greater Manchester. This is a unique opportunity for an Optical Assistant who enjoys the technical and customer-focused side of optics but would like to move away from a traditional practice environment. With over 20 years of experience and more than 26,000 5-star Trustpilot reviews, the business combines optical expertise with some of the world's leading eyewear brands to deliver an exceptional online customer experience.
The Role
As an Optical Assistant, you'll join the customer service team and use your optical knowledge to support customers with everything from frame and lens selection through to prescriptions, orders and aftercare. Rather than working on the shop floor, you'll support customers from the company's modern head office via email, live chat and telephone. Your responsibilities will include:
- Providing advice on prescription lenses, frames and sunglasses
- Supporting customers with frame and lens selection
- Responding to customer enquiries via email, live chat and telephone
- Assisting with orders, amendments, tracking and aftercare
- Resolving customer queries and concerns efficiently
- Managing and recording customer interactions accurately
About You
We're looking for somebody with previous experience working as an Optical Assistant who is confident using their optical knowledge in a customer-focused environment. You’ll ideally have:
- Strong communication and customer service skills
- Confidence communicating with customers by phone, email and live chat
- Good attention to detail and organisational skills
What's On Offer
Hours: 30 - 37.5 hours per week
Working hours: 9am - 5pm
26 days annual leave plus Bank Holidays
Modern head office environment
Onsite optical glazing lab and fulfilment centre
Opportunity to develop your optical knowledge within a different area of the industry
Optical Assistant (Office Based) in Bury employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
