At a Glance
- Tasks: Support families through the Notice to Vacate process and manage casework effectively.
- Company: Join Brook Street, a proud supporter of the Armed Forces Covenant.
- Benefits: Competitive pay, hybrid working, and opportunities for career growth.
- Other info: Guaranteed interviews for veterans and military spouses; dynamic work environment.
- Why this job: Make a real difference while developing your problem-solving and communication skills.
- Qualifications: Attention to detail, strong communication skills, and customer service experience.
The predicted salary is between 15.21 - 15.21 £ per hour.
Location: RAF Honington, Honington, Bury St Edmunds, Suffolk IP31 1EE (Hybrid)
Pay: £15.21 per hour
Hybrid working: Typically 60% office attendance (office/home days agreed by line managers). Full-time office attendance during training for approx. 2 weeks.
Assignment: Until 31/03/27, with potential extension.
Clearance: Basic DBS and BPSS required (start dates as soon as cleared; multiple start dates possible).
If you're the kind of person who takes pride in getting details right, communicates clearly, and enjoys problem-solving, this is a fantastic opportunity to support families through a high-importance process while helping ensure Service Family Accommodation is handled in line with policy.
What you'll be doing:
- Support the Notice to Vacate (NTV) process by issuing Notices to Vacate from discharge and estrangement reports.
- Handle customer-focused enquiries, including telephone conversations and email responses relating to loss of entitlement.
- Keep information accurate and up to date by updating call references, case trackers, and adding notes to an Information Management System (IMS).
- Manage key casework steps such as sending cases for review, issuing supplementary documentation, and producing cessation of entitlement certificates.
- Contribute to charge-related work by calculating charges, updating an HCT Excel spreadsheet, and notifying the Homes Charges Team.
- Prepare documentation for next steps, including proportionality assessments and solicitor instructions.
- Review witness statements and particulars of claim for accuracy, and liaise with solicitors to ensure Orders for Possession are enforced.
What you'll bring:
- Strong attention to detail, with a focused, analytical approach.
- Excellent written and verbal communication skills, with confidence handling enquiries.
- Strong organisational skills to manage case actions and documentation effectively.
- Problem-solving mindset, with a willingness to learn and demonstrate initiative.
- Good working knowledge of Microsoft packages, including Excel experience.
- Customer service experience or skills.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.
Case Officer in Bury St Edmunds employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Case Officer in Bury St Edmunds
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Allscreens Nationwide Ltd, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Allscreens Nationwide Ltd and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Case Officer in Bury St Edmunds
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Allscreens Nationwide Ltd and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Get to Know Public Sector Values
Before your interview with Allscreens Nationwide Ltd, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Allscreens Nationwide Ltd.
