At a Glance
- Tasks: Support families through the Loss of Entitlement process with attention to detail and empathy.
- Company: Join a mission-driven organisation making a real difference in people's lives.
- Benefits: Competitive pay, hybrid working, and training provided.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Make a meaningful impact while developing your case management skills.
- Qualifications: Experience in casework, strong analytical skills, and IT proficiency.
The predicted salary is between 15.98 - 15.98 £ per hour.
Location: Bury St Edmunds RAF Honington IP31 1EE (Hybrid - 60% office attendance)
Grade: EO
Pay rate: £15.98 per hour
Clearance level: Basic DBS and BPSS (costs covered by the hiring process)
Assignment length: until 31/03/27, with the possibility of extension
If you're someone who likes structure, detail, and making a real difference for families during challenging moments, Our Client is hiring two EO Case Managers to support the Loss of Entitlement (LOE) process for Service Family Accommodation (SFA). This is a mission-led role with clear responsibilities, supportive training, and a hybrid working pattern once you're up to speed.
What you'll be doing:
- Check and quality-assure LOE case data for accuracy, ensuring correct paperwork, notice periods, and charges
- Progress cases on time, supporting timely movement through the required stages
- Maintain and update case records, including entering and updating information across the team to support the move into a case management system
- Review Notice to Vacate (NTV) cases for progression to legal action or approve stays of legal action
- Analyse Proportionality Exercise forms and ensure required supporting documentation is included where a stay is requested
- Monitor payments and investigate cases where arrears exceed 3 months
- Directly manage ARP and PRS tenancy cases where possession needs to be regained under a Crown Tenancy agreement
- Issue Notices to Quit accurately, instruct solicitors to progress where required, and keep families informed at each step
- Confirm receipt of Stage 1 complaints, support responses within timescales, and recommend remedial action when needed (with senior approval)
- Provide key case information promptly for urgent Parliamentary enquiries
- Keep case notes clear and complete to support any disputed cases
What you'll bring:
- Experience managing casework or investigations
- A solid track record of delivering policy and process effectively
- An analytical, focused approach - comfortable working with data and checking detail
- Confident IT skills with the Microsoft suite
- A careful, empathetic mindset that balances the needs of individuals with the needs of the business
Case Manager in Bury St Edmunds employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager in Bury St Edmunds
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Allscreens Nationwide Ltd, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Case Manager in Bury St Edmunds
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Allscreens Nationwide Ltd. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Allscreens Nationwide Ltd. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Allscreens Nationwide Ltd.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Case Manager role at Allscreens Nationwide Ltd, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Allscreens Nationwide Ltd that you can think critically and act effectively under pressure.
