The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
- a. Accurately detail information on patients records within the clinical system
- b. Maintain and monitor the practice appointment system
- c. Process personal, telephone and e-requests for appointments Assist with total triage administration
- e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
- f. Signpost patients to the correct service
- g. Initiate contact with and respond to, requests from patients, team members and external agencies
- h. Photocopy documentation as required
- i. Data entry of new and temporary registrations and relevant patient information as required
- j. Input data into patients healthcare records as necessary
- k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team
- l. Manage all queries as necessary in an efficient manner
- m. Carry out system searches as requested
- n. Support all clinical staff with general administrative tasks as requested
- o. Undertake a broad spectrum of administrative duties commensurate with the role
- p. Be an integral part of the general practice team
- q. Act as a chaperone as required
- r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children
- s. Support in the delivery of enhanced services and other service requirements
- t. Undertake all mandatory training and induction programmes
- u. Contribute to and embrace the spectrum of clinical governance
- v. Maintain a clean, tidy, effective working area at all times
- w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
#J-18808-Ljbffr
GP Receptionist in Burton upon Trent employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
