At a Glance
- Tasks: Provide essential admin support to the Mental Health Support Teams across East Lancashire.
- Company: Join the Lancashire and South Cumbria NHS Foundation Trust, dedicated to mental health services.
- Benefits: Flexible working hours, wellbeing resources, and a supportive work environment.
- Other info: Diversity and inclusion are valued; all backgrounds encouraged to apply.
- Why this job: Make a real difference in mental health services while developing your skills.
- Qualifications: Strong organisational, communication, and IT skills required.
The predicted salary is between 37035 - 45265 £ per year.
Mental Health Support Team (MHST) Secretary | Lancashire and South Cumbria NHS Foundation Trust
*This post forms part of a service currently subject to a service improvement and redesign programme.
Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust’s Organisational Change Policy.
The Trust is committed to supporting staff throughout this process and ensuring fair and transparent decision-making.*
The Mental Health Support Team (MHST) Secretary will provide high quality administrative and secretarial support to the Mental Health Support Teams (MHST) across East Lancashire and Blackburn with Darwen.
The postholder will play a key role in ensuring the smooth running of MHST operations, supporting the delivery of mental health services in educational settings, and maintaining effective communication across teams, schools and partner organisations.
This includes supporting practitioners, managers, consultants and partner agencies.
The role requires strong organisational, communication and IT skills, with the ability to manage competing priorities and work independently as well as part of a team.
Act as a first point of contact for enquiries from schools, parents/carers and partner agencies, ensuring queries are dealt with professionally and efficiently.
A professional and compassionate approach is essential when handling sensitive information and communicating with children, young people, families and partner organisations.
This will include
- Provide a full secretarial and administrative service to MHST practitioners, consultants and managers, including accurate word processing, correspondence, reports and meeting papers.
- Support the organisation of multi-disciplinary meetings, including preparation of agendas, note-taking, accurate minute writing and timely distribution of actions.
- Maintain accurate and up to date electronic patient records (IAPTUS), ensuring data quality and compliance with Trust and NHS standards.
- Manage incoming and outgoing correspondence (email, post and telephone), prioritising urgent matters appropriately.
- Process referrals in line with agreed protocols and liaise with education settings, GP practices and other partner agencies where required.
- Receive and respond to telephone and email enquiries from young people, parents/carers, schools and healthcare professionals in a professional and empathetic manner.
- Provide reassurance and clear information when dealing with sensitive situations, ensuring queries are directed to the appropriate team member.
- Manage appointments, follow up arrangements and cancellations in line with service protocols.
- Maintain diaries, manage meeting arrangements and support with room bookings, travel and training events for staff.
- Assist with induction and training of new administrative team members when required.
- Provide cross cover and work flexibly with other administrators across Children & Young People’s Mental Health – East
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce.
We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing.
We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
For more details on this vacancy please review the attached job description and person specification.
- This advert closes on Friday 14 Aug 2026
- #J-18808-Ljbffr
Mental Health Support Team (MHST) Secretary | Lancashire and South Cumbria NHS Foundation Trust in Burnley employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Support Team (MHST) Secretary | Lancashire and South Cumbria NHS Foundation Trust in Burnley
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Mental Health Support Team (MHST) Secretary | Lancashire and South Cumbria NHS Foundation Trust in Burnley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Allscreens Nationwide Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Allscreens Nationwide Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Allscreens Nationwide Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Allscreens Nationwide Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Allscreens Nationwide Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
