At a Glance
- Tasks: Lead a team to ensure safety and enjoyment at events while delivering top-notch customer service.
- Company: Join Carlisle Support Services, a leader in event security with major UK partnerships.
- Benefits: Competitive pay, pension scheme, flexible hours, and career development opportunities.
- Other info: Work in a dynamic environment with opportunities across various venues.
- Why this job: Be part of exciting matchdays and events at Burnley FC's Turf Moor Stadium.
- Qualifications: Must be 18+, have spectator safety qualifications, and strong communication skills.
The predicted salary is between 15.25 - 15.25 £ per hour.
The benefits:
- A competitive hourly rate of pay – paid monthly
- Access to Company Pension Scheme after qualifying period
- Stream – financial flexibility and instant access to earned and authorised wages
- Clear Career Pathways – The opportunity to level up your career with 58% of salaried roles filled by our internal candidates
- Full induction, ongoing training, and career development
- Quality kit and uniform – everything you need to perform your role effectively
- Refer a Friend Scheme
The role:
Carlisle Support Services is seeking well-presented, reliable, and proactive Event Supervisors to join our matchday and event security/stewarding team at Turf Moor Stadium - Home to Burnley Football Club.
Location: Turf Moor - Home of Burnley FC (BB10 4BX)
Pay: £15.25 per hour
Hours: Casual shifts for football and ad-hoc events (usually 5-7 hours long). Football events primarily take place on evenings and weekends.
As an Event Stewarding Supervisor, you will lead and motivate a team of Event staff (SIA and Stewards), ensuring the safety, security, and enjoyment of all staff and visitors at the venue. You’ll be responsible for delivering a 5-star service in line with the venue’s licensing conditions and high standards.
Core responsibilities include:
- Acting as the dedicated radio holder for your zone or sector
- Managing search teams for persons and bags at entry points
- Responding to crowd management issues and security incidents
- Supporting with ejections and interventions where needed
- Liaising with the client’s Safety Officer and attending pre-event briefings
- Leading by example in customer service and professional standards
The ideal candidate:
- At least 18 years of age
- Minimum of Level 2 Spectator Safety qualification
- Reliable, flexible, and committed to working at least 75% of home fixtures
- Excellent communication and interpersonal skills
- Smart, professional appearance
- Previous security or stewarding experience
- Prior supervisory experience within events or stadiums
- Level 3 Spectator Safety qualification or willingness to achieve this (funded)
- Willingness to work at other Carlisle venues such as Huddersfield Town, Leeds United, Manchester Central, Anfield Stadium and M&S Bank Arena
About us:
Join a growing market-leading brand of support services to work with the UK’s largest brands such as Tottenham Hotspur Stadium, Jaguar Land Rover, Tesco, BBC StudioWorks, and many more. Carlisle currently employs over 5,000 dedicated and enthusiastic staff members to deliver events, security, cleaning, and retail facilities support services across the UK’s most renowned sites and critical infrastructure.
Equality, Diversity, and Inclusion:
At Carlisle, we are committed to Equality, Diversity, and Inclusion in all areas of employment, recruitment and selection, training, development, and promotion. In all situations, people will be judged solely on merit or ability.
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