Residence Manager - Soft Services in Brighton

Equans is looking for a Residence Manager to join our team at the University of Brighton on a permanent basis. This is a full-time role working 40 hours per week. On offer is a competitive salary, bonus and benefits package.

The post holder will be responsible for all operational staff for the University of Brighton’s accommodation which includes cleaners, waste management and ground maintenance. The Residence Manager will be responsible for budgets and performance of residence and cleaning services as well as maintaining a close liaison with the Client FM Function in ensuring day to day requirements of delivering the required services are met.

The ideal candidate will have previous experience managing soft services, ideally within the hospitality sector (hotels or student accommodation).

What will you deliver?

• To deliver high quality cleaning services ensuring added value, increased productivity, and cost efficiencies wherever possible and encourage innovation from staff to provide ongoing service improvements.
• To manage the output of the cleaning functions, ensuring high standards of customer service at all times.
• Responsible for administering and supervising the operation of the student residential experience, facilitating student/tenant issues in conjunction with management support ensuring a positive, healthy, and safe living environment for students.
• To organise the student lettings in an effective and timely manner, coordinating student arrivals and departures ensuring rooms and facilities are provided in line with requirements, escalating issues as required to the relevant teams.
• Ensure rooms are refreshed as required.
• To carry out regular audits to ensure all key performance and management indicators are met, and ensure operational delivery is high quality and compliant with statutory and contractual obligations.
• To co-ordinate all contract wide initiatives in respect to the summer lets that run across multiple work streams to deliver a timely, seamless client solution.
• To formulate suitable strategies, in conjunction with the university, to mobilise and meet the demands of service provision, ongoing improvement, and adaptation to changing processes and environments.
• To ensure all company deliverables that span multiple work streams are being delivered by all service managers to include safety tours, TBT delivery, training plans.
• To take full responsibility for the performance of direct reports, including working patterns, timekeeping, performance management, sickness absence, annual leave, preparation of rotas and improvement of knowledge of the services provided and any necessary training and/or development.
• To exercise financial and commercial controls in the management of expenditure and income within agreed budgets and take remedial action where appropriate.
• To maximise profitability of operations and deliver ongoing cost savings.
• Assist in ensuring subcontractors are meeting client requirements and contract KPI’s/SLA’s.
• Manage the appropriate service work orders on Maximo.
• To fulfil Health & Safety responsibilities by adherence to the requirements of the Company's Health & Safety Policy Statement, Display Screen Assessments, Guidelines and Procedures.
• Seek advice from Managers / Supervisors / Team Leaders where necessary.

What can we offer you?

• On offer is a competitive salary, bonus, and benefits package, which includes 25 days annual leave (+ public holidays), Life Cover equivalent to 2 times annual salary, Employee discount shopping schemes on major brands and retailers, Gym membership discounts, Cycle to work scheme, Holiday purchase scheme, 2 corporate social responsibility days per year.
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes.
• Attractive Employee Referral Rewards Scheme.
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app.

Who are we looking for?

• Previous experience with soft services.
• Strong management skills.
• Knowledge of Maximo.
• This role includes a DBS Basic check therefore ability to pass is essential.

Who are we?

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.

We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

As part of our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act 2010.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

Proud member of the Disability Confident employer scheme.